At a Glance
- Tasks: Manage complex pensions cases and support resolution of complaints.
- Company: Growing financial services business in Liverpool with a collaborative culture.
- Benefits: Up to £35,000 salary, annual bonus, hybrid working, and 25 days holiday.
- Other info: Ongoing training and development opportunities in a supportive environment.
- Why this job: Step into a senior role and make a real impact in pensions administration.
- Qualifications: Experience in pensions administration and strong communication skills.
Liverpool City Centre (Hybrid - 1 day from home after training)
Salary: Up to £35,000 (depending on experience) + annual bonus
Hours: Monday to Friday, 9:00am - 5:00pm (flexible start and finish times)
The Opportunity
We're looking for an experienced Senior Pensions Administrator to join a well-established and growing financial services business in Liverpool. This is a fantastic opportunity for someone with strong cradle-to-grave pensions administration experience who is looking to step into a more senior position with greater responsibility. The role will involve working on more complex and technical cases, alongside handling and supporting the resolution of pensions-related complaints. You'll play a key role in delivering a high-quality, compliant service, ensuring excellent customer outcomes while supporting continuous improvement across the business.
Key Responsibilities
- Manage pensions cases end-to-end (cradle to grave) across a range of schemes
- Administer and oversee complex and technical pension queries, including escalated cases
- Handle and support the resolution of pensions-related complaints, ensuring fair and thorough outcomes
- Investigate issues in detail, reviewing scheme rules, legislation, and regulatory requirements
- Draft clear, accurate, and compliant correspondence, including formal responses
- Liaise with internal teams, advisers, trustees, and third parties as required
- Ensure all work is completed in line with FCA regulations, DISP guidelines, and internal SLAs
- Support cases escalated to the Financial Ombudsman Service (FOS) where required
- Identify trends, risks, and root causes, contributing to process improvements
- Mentor or support junior team members where appropriate
About You
- Proven experience in pensions administration with cradle-to-grave exposure
- Strong working knowledge of DB and DC pension schemes
- Experience handling complex, technical cases and/or complaints within pensions
- Good understanding of relevant regulations and pension legislation (including FCA/DISP awareness)
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- High attention to detail with the ability to manage and prioritise workloads effectively
What's on Offer
- Salary up to £35,000 depending on experience
- Annual bonus scheme
- Hybrid working (1 day from home after training)
- 35-hour working week with flexible start and finish times
- 25 days holiday plus bank holidays
- Central Liverpool location with excellent transport links
- Supportive, collaborative working environment
- Ongoing training, development, and progression opportunities
- Regular social events and additional benefits
- Sick pay (after qualifying period)
Why Apply?
This is an excellent opportunity to step into a senior-level role, where you'll gain exposure to technical pensions work and complaints handling, allowing you to broaden your skillset and make a real impact within the business.
If you're interested, please send your CV to:
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Senior Pensions Administrator in Liverpool employer: Search
Join a well-established financial services business in the heart of Liverpool, where you will thrive in a supportive and collaborative environment. With flexible working hours, hybrid options, and a commitment to employee development, this role offers not just a job but a pathway to career growth and meaningful contributions to the pensions sector. Enjoy competitive benefits, including an annual bonus and generous holiday allowance, all while being part of a team that values excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Pensions Administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry, attend relevant events, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Since this role involves complex cases, be ready to discuss your experience with DB and DC schemes, as well as how you've handled complaints in the past. Practice makes perfect!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be prepared to share specific examples of how you've tackled challenging situations in pensions administration. Highlighting your analytical abilities will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Good luck!
We think you need these skills to ace Senior Pensions Administrator in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Pensions Administrator role. Highlight your cradle-to-grave pensions administration experience and any complex cases you've handled. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since you'll be drafting clear and compliant correspondence, it's crucial to showcase your written communication skills. Use concise language and ensure your application is free from errors. We love a well-presented application!
Demonstrate Problem-Solving Abilities:In your application, mention specific examples where you've tackled complex issues or complaints in pensions administration. We’re keen to see how you approach challenges and contribute to process improvements.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Search
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of both Defined Benefit (DB) and Defined Contribution (DC) pension schemes. Be prepared to discuss complex cases you've handled in the past, as well as any relevant regulations like FCA and DISP guidelines.
✨Showcase Your Problem-Solving Skills
During the interview, highlight specific examples where you've successfully resolved pensions-related complaints or complex queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical abilities.
✨Communicate Clearly and Confidently
Since excellent written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to draft a few sample responses to common interview questions related to pensions administration to ensure you're ready.
✨Be Ready to Discuss Continuous Improvement
Think about how you've contributed to process improvements in your previous roles. Be prepared to share ideas on how you can help enhance the service quality at the new company, showing that you're proactive and committed to excellence.
