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- Tasks: Lead and develop a team to enhance customer support and strengthen product partnerships.
- Company: Join a dynamic company focused on customer experience and strategic growth.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving processes and mentoring a passionate team.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Location: Huddersfield
Salary: £30,000 Per Annum - £32,000 Per Annum (DOE) + Bonus
Monday to Friday - 9.00am - 5.30pm
About the Role:
We’re looking for a confident and commercially minded Team Leader to join our clients growing Product Partnerships division in Huddersfield. This role sits at the intersection of customer experience and strategic partnerships, ensuring that our customers receive outstanding support while strengthening relationships with key product partners. You’ll lead a team of customer service advisors, drive performance, and act as a key liaison between internal teams and external partners. If you enjoy improving processes, mentoring people, and working in a fast-paced, collaborative environment, this role offers a strong next step.
Key Responsibilities:
- Lead, coach, and develop a team of customer service advisors to deliver high-quality support
- Act as the main point of contact for product partners, ensuring service levels and expectations are met
- Monitor team performance using KPIs, identifying trends and areas for improvement
- Resolve complex customer and partner issues efficiently and professionally
- Collaborate with product, operations, and partnership teams to improve service delivery
- Implement and refine customer service processes to enhance the overall experience
- Support onboarding of new product partnerships from a service perspective
What We’re Looking For:
- Proven experience in a customer service leadership or supervisory role
- Strong communication skills with the ability to manage both customers and business partners
- Experience working with external partners or in a partnerships-focused environment
- Data-driven mindset with the ability to analyse performance metrics
- Problem-solving skills and a proactive approach to continuous improvement
- Ability to motivate and develop a team in a target-driven environment
How to Apply:
If you’re ready to take ownership of a high-impact role and help shape the future of customer experience within product partnerships, we’d love to hear from you. Apply today with your CV and a short cover note outlining your experience.
Team Leader in Leeds employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader role, and who knows? They might just have the perfect opportunity waiting for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its partnerships. Understand their products and how they interact with customers. This will help you stand out as someone who’s genuinely interested and ready to lead a team effectively.
✨Tip Number 3
Practice your leadership stories! Think of examples where you've successfully led a team or resolved complex issues. Being able to share these experiences will show that you’re the right fit for the Team Leader position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Leader in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your leadership experience in customer service and any relevant partnerships you've managed.
Craft a Compelling Cover Note: Your cover note is your chance to shine! Keep it concise but impactful, showcasing your passion for improving processes and mentoring teams. Let us know why you’re the perfect fit for this role.
Showcase Your Data Skills: Since we love a data-driven mindset, don’t forget to mention any experience you have with analysing performance metrics. Share examples of how you've used data to drive improvements in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Search
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you speak confidently about how you can lead a team and improve processes.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've successfully led a team in the past. Think about times when you motivated your team or resolved conflicts. This will demonstrate your ability to manage both customers and business partners effectively.
✨Data is Your Friend
Since the role requires a data-driven mindset, prepare to discuss how you've used performance metrics in previous roles. Bring examples of how you've analysed data to identify trends and improve service delivery, as this will show your proactive approach to continuous improvement.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s partnerships and customer service strategies. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.