Customer Service Advisor - Start Date: ASAP
Location: Leeds (LS3)
Salary: £28,000 per annum
Hours: Monday to Friday (alternating shifts: 8am-4.30pm one week and 9.30am-6pm the next) plus 1 in 4 Saturday mornings from home
Contract: Permanent
Requirements: Successful DBS check required
Are you a confident communicator with a passion for delivering excellent customer service? Do you enjoy helping people, solving problems, and working in a busy, fast-paced environment? I'm currently recruiting for a Customer Service Advisor on behalf of an established business based in the Leeds area.
This is a fantastic opportunity to join a professional and supportive team, offering a permanent position, competitive salary and the chance to develop your skills within a customer-focused environment.
The Role:
As a Customer Service Advisor, you'll be responsible for delivering a high standard of customer service, acting as a key point of contact and ensuring customer enquiries are handled efficiently and professionally.
Your responsibilities will include:
- Handling incoming customer enquiries via telephone and other communication channels
- Providing accurate information and resolving customer queries
- Managing customer requests and following up where necessary
- Updating internal systems and maintaining accurate records
- Liaising with colleagues and other departments to ensure a smooth customer experience
- Dealing with any issues in a professional and proactive manner
About You:
We're looking for someone who is approachable, organised and confident communicating with a variety of people. Previous customer service experience would be advantageous, although a positive attitude and willingness to learn are equally important.
Key qualities we're looking for:
- Excellent communication and interpersonal skills
- A professional and confident telephone manner
- Strong organisational skills and attention to detail
- A proactive approach to problem-solving
- Ability to work independently and as part of a team
- Good IT skills and confidence using internal systems
- Flexibility to work the rotating shift pattern and occasional Saturday mornings
What You'll Get:
- Permanent employment from the outset
- Competitive annual salary of £28,000
- Monday to Friday working pattern, with 1 in 4 Saturday mornings worked from home
- Alternating shifts to provide a structured working week
- Opportunity to develop within an established business
- Supportive working environment
Important Requirement:
Applicants must be able to successfully pass a DBS check as part of the recruitment process.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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Customer Service Admin in Leeds employer: Search
Search is an exceptional employer that values innovation and growth, offering a dynamic work culture where employees can thrive in their careers. With hybrid working options in vibrant cities like Edinburgh and London, we provide our team with the flexibility to balance work and life while enjoying competitive salaries, comprehensive benefits, and opportunities for professional development in the travel industry.
