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- Tasks: Support customers via phone and email throughout their order journey.
- Company: Established manufacturing business with a friendly team in Prescot.
- Benefits: Competitive salary, 28 days holiday, health cash plan, and recognition awards.
- Other info: Full training provided; perfect for those transitioning from retail or hospitality.
- Why this job: Join a supportive environment with excellent work-life balance and career progression.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
Location: Prescot
Salary: £25,789 per annum
Hours: Monday to Friday, 9:00am - 5:00pm
Excellent company benefits
About the Role
We are working with a well-established manufacturing business based in Prescot who are looking to recruit a Customer Service Representative to join their friendly and supportive team. This is a full-time, office-based role offering stable working hours and a competitive salary. The role is a mix of customer interaction via phone and email, supporting customers throughout the entire order lifecycle.
Key Responsibilities
- Handling customer queries via telephone and email in a professional and timely manner
- Processing customer orders accurately on internal systems
- Managing order-related queries, including amendments, deliveries and lead times
- Providing after-sales support and resolving any issues or concerns
- Liaising with internal departments such as production, logistics and sales to ensure smooth order fulfilment
- Maintaining accurate and up-to-date customer and order records
About You
- Experience gained within a call centre, retail, hospitality, or customer service environment
- Confident communicator with strong telephone and email skills
- Highly organised with strong attention to detail
- Comfortable working with order management systems and standard office software (full training provided)
- Customer-focused with a proactive and solutions-driven approach
What's on Offer
- Salary of £25,789 per annum
- 28 days holiday per year (inclusive of bank holidays), increasing with length of service
- Employer-funded health cash plan
- Employee 'Above and Beyond' recognition awards
- Free on-site parking
- Bupa employee wellbeing support
- Excellent progression opportunities within the business
If you're coming from a call centre, retail or hospitality background and are looking to move into an office-based role with excellent work-life balance, we'd love to hear from you.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor in Knowsley employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Knowsley
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your proactive approach and customer-focused mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor in Knowsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially if you've worked in call centres, retail, or hospitality. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role and how you can contribute to our friendly team. Keep it professional but let your personality show!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong telephone and email skills. We love clear and concise communication, so keep that in mind when writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Search
✨Know the Company
Before your interview, take some time to research the manufacturing business. Understand their products, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Prepare for common questions like how you would handle an upset customer or a delayed order. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since the role involves a lot of phone and email communication, be ready to demonstrate your strong communication skills. You might want to prepare a few examples of how you've successfully resolved customer queries in the past, highlighting your proactive and solutions-driven approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.