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- Tasks: Lead and develop a team to deliver exceptional customer support and strengthen partnerships.
- Company: Dynamic company focused on enhancing customer experience through strategic partnerships.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving processes and mentoring a passionate team.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Location: Huddersfield
Salary: £30,000 Per Annum - £32,000 Per Annum (DOE) + Bonus
Monday to Friday - 9.00am - 5.30pm
About the Role:
We’re looking for a confident and commercially minded Team Leader to join our clients growing Product Partnerships division in Huddersfield. This role sits at the intersection of customer experience and strategic partnerships, ensuring that our customers receive outstanding support while strengthening relationships with key product partners.
You’ll lead a team of customer service advisors, drive performance, and act as a key liaison between internal teams and external partners. If you enjoy improving processes, mentoring people, and working in a fast-paced, collaborative environment, this role offers a strong next step.
Key Responsibilities:
- Lead, coach, and develop a team of customer service advisors to deliver high-quality support
- Act as the main point of contact for product partners, ensuring service levels and expectations are met
- Monitor team performance using KPIs, identifying trends and areas for improvement
- Resolve complex customer and partner issues efficiently and professionally
- Collaborate with product, operations, and partnership teams to improve service delivery
- Implement and refine customer service processes to enhance the overall experience
- Support onboarding of new product partnerships from a service perspective
What We’re Looking For:
- Proven experience in a customer service leadership or supervisory role
- Strong communication skills with the ability to manage both customers and business partners
- Experience working with external partners or in a partnerships-focused environment
- Data-driven mindset with the ability to analyse performance metrics
- Problem-solving skills and a proactive approach to continuous improvement
- Ability to motivate and develop a team in a target-driven environment
How to Apply:
If you’re ready to take ownership of a high-impact role and help shape the future of customer experience within product partnerships, we’d love to hear from you. Apply today with your CV and a short cover note outlining your experience.
Training & Quality Lead in Huddersfield employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Quality Lead in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and partnerships so you can speak confidently about how you can contribute to their success.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and customer service. We want you to shine when discussing your experience and how it aligns with the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Training & Quality Lead in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of Team Leader - Product Partnerships. Highlight your leadership experience and any relevant achievements in customer service to catch our eye!
Craft a Compelling Cover Note: Your cover note is your chance to shine! Keep it short but impactful, outlining how your background aligns with the key responsibilities mentioned in the job description. Show us why you’re the perfect fit for this role!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved complex issues. We love candidates who can think on their feet and improve processes, so let us know how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Search
✨Know Your Stuff
Before the interview, make sure you understand the role of a Team Leader in Product Partnerships. Familiarise yourself with customer service principles and how they relate to strategic partnerships. This will help you speak confidently about your experience and how it aligns with the company's goals.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led and developed teams in the past. Think about times when you improved processes or resolved complex issues. Highlighting these experiences will demonstrate your capability to drive performance and mentor others.
✨Prepare for Data-Driven Questions
Since the role requires a data-driven mindset, brush up on your ability to analyse performance metrics. Be prepared to discuss how you've used data to identify trends and improve team performance. This shows that you can make informed decisions that benefit both customers and partners.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to customer service and partnerships, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.