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- Tasks: Lead a team to deliver exceptional customer support and strengthen product partnerships.
- Company: Join a dynamic company focused on customer experience and strategic growth.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Make a real impact by enhancing customer experiences and mentoring your team.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Location: Huddersfield
Salary: £30,000 Per Annum - £32,000 Per Annum (DOE) + Bonus
Monday to Friday - 9.00am - 5.30pm
About the Role:
We’re looking for a confident and commercially minded Customer Service Team Leader to join our clients growing Product Partnerships division in Huddersfield. This role sits at the intersection of customer experience and strategic partnerships, ensuring that our customers receive outstanding support while strengthening relationships with key product partners.
You’ll lead a team of customer service advisors, drive performance, and act as a key liaison between internal teams and external partners. If you enjoy improving processes, mentoring people, and working in a fast-paced, collaborative environment, this role offers a strong next step.
Key Responsibilities:
- Lead, coach, and develop a team of customer service advisors to deliver high-quality support
- Act as the main point of contact for product partners, ensuring service levels and expectations are met
- Monitor team performance using KPIs, identifying trends and areas for improvement
- Resolve complex customer and partner issues efficiently and professionally
- Collaborate with product, operations, and partnership teams to improve service delivery
- Implement and refine customer service processes to enhance the overall experience
- Support onboarding of new product partnerships from a service perspective
What We’re Looking For:
- Proven experience in a customer service leadership or supervisory role
- Strong communication skills with the ability to manage both customers and business partners
- Experience working with external partners or in a partnerships-focused environment
- Data-driven mindset with the ability to analyse performance metrics
- Problem-solving skills and a proactive approach to continuous improvement
- Ability to motivate and develop a team in a target-driven environment
How to Apply:
If you’re ready to take ownership of a high-impact role and help shape the future of customer experience within product partnerships, we’d love to hear from you. Apply today with your CV and a short cover note outlining your experience.
Customer Service Team Leader in Huddersfield employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its product partnerships. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions, especially those related to leadership and customer service. Think about your past experiences and how they relate to the responsibilities of the Customer Service Team Leader position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Team Leader in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your leadership experience and any relevant achievements in customer service to grab our attention!
Craft a Compelling Cover Note: Your cover note is your chance to shine! Keep it short but impactful, outlining your experience and why you’re the perfect fit for this role. Show us your passion for customer service and partnerships!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled complex issues. We love seeing how you approach challenges and improve processes, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Search
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you speak confidently about your suitability for the Customer Service Team Leader position.
✨Showcase Your Leadership Skills
As a potential team leader, it’s crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on coaching, mentoring, and driving performance. Highlight any specific achievements that showcase your impact on team success.
✨Be Data-Driven
Since the role requires a data-driven mindset, come prepared with examples of how you've used metrics to improve customer service or team performance. Discuss any KPIs you've monitored and how you've implemented changes based on your analysis. This will show your analytical skills and proactive approach.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle complex customer or partner issues. Think of specific situations where you resolved problems effectively and be ready to discuss your thought process. This will demonstrate your problem-solving skills and ability to maintain professionalism under pressure.