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For Companies At a Glance
- Tasks: Lead and manage customer service teams to ensure top-notch customer experiences.
- Company: Dynamic company in Leeds focused on customer satisfaction and team development.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Join a diverse team that values inclusivity and personal development.
- Why this job: Make a real difference by enhancing customer service and leading a passionate team.
- Qualifications: Experience in managing customer service teams and strong leadership skills.
Location: Leeds, LS16 (Horsforth)
Salary: £35,000- £40,000 (DOE)
Role Overview
Lead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes.
Key Responsibilities
- Lead and develop customer service and order processing teams (including offshore)
- Ensure high service standards, timely responses and effective issue resolution
- Oversee accurate and efficient order and quote processing
- Manage KPIs, team performance and continuous improvement initiatives
- Act as escalation point across customer service, sales and operations
- Drive process efficiency, communication and cross-team alignment
Key Requirements
- Experience managing customer service or operational teams
- Strong leadership, communication and organisational skills
- Ability to manage high workloads and competing priorities
- Customer-focused with strong problem-solving ability
- Experience with CRM/order systems (offshore exposure beneficial)
Key KPIs
- Response times and service levels
- Customer satisfaction (e.g. NPS)
- Order accuracy and efficiency
- Team performance and engagement
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Manager in Horsforth employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Horsforth
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience managing customer service teams effectively.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, highlight specific KPIs you've improved, like response times or customer satisfaction scores. This will demonstrate your ability to drive performance and continuous improvement, which is key for a Customer Service Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you that Customer Service Manager role!
We think you need these skills to ace Customer Service Manager in Horsforth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing teams and improving customer service processes, as this will show us you’re a great fit for the position.
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership skills. We want to see examples of how you've led teams and improved performance, so share those success stories!
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Search
✨Know Your Stuff
Before the interview, make sure you understand the company’s customer service philosophy and their operational processes. Familiarise yourself with common CRM systems and order processing tools they might use. This will show that you're not just a good fit for the role but also genuinely interested in how they operate.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved team performance or resolved conflicts. Highlight your ability to motivate others and drive continuous improvement, as these are key aspects of the Customer Service Manager role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Practice responses to questions like 'How would you deal with an unhappy customer?' or 'What steps would you take to improve response times?' This will demonstrate your problem-solving skills and customer-focused mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, current challenges they face in customer service, or how they measure success. This shows your interest in the role and helps you gauge if the company is the right fit for you.