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For Companies At a Glance
- Tasks: Be the go-to person for service requests, managing jobs and ensuring timely completion.
- Company: Join a dynamic team in Hard Facilities Management, dedicated to high-quality service.
- Benefits: Enjoy a competitive salary and a supportive work environment with training opportunities.
- Why this job: Perfect for proactive individuals who thrive in fast-paced settings and love helping others.
- Qualifications: Strong organizational skills and a professional communication style are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 22400 - 33600 £ per year.
Job Description
Job Title: Reactive Helpdesk Coordinator
Location: London
Salary: £28k
Working Hours: Monday – Friday
Overview: As a Reactive Helpdesk Coordinator, you will be the first point of contact for service requests, ensuring jobs are assigned and completed within SLA time frames. This role requires strong organisational skills and a commitment to delivering high-quality service within a Hard Facilities Management contract.
Key Responsibilities:
- Serve as the initial contact for service requests via phone and email.
- Use systems to manage job assignments and ensure timely completion.
- Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
- Prioritise urgent tasks and coordinate resources to address immediate needs.
- Support coordination between operatives and subcontractors for efficient service delivery.
- Attend training and health & safety courses as required.
Skills and Attributes:
- Excellent planning, organisation, and prioritisation skills.
- Strong communication skills with a professional telephone manner.
- Enthusiastic and eager to learn and adapt to new challenges.
This role is ideal for someone proactive, well-organised, and focused on delivering exceptional service in a fast-paced environment. If this role is right for you, apply now!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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Helpdesk Coordinator employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarize yourself with common helpdesk software and ticketing systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact, showcasing a professional and friendly telephone manner is crucial.
✨Tip Number 3
Prepare examples of how you've successfully prioritized tasks in previous roles. This will help illustrate your organisational skills and ability to handle urgent requests effectively.
✨Tip Number 4
Research the company’s values and service standards. Understanding their approach to customer service will allow you to align your answers with their expectations during the interview.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reactive Helpdesk Coordinator position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or helpdesk roles. Showcase your organisational skills and ability to manage multiple tasks, as these are crucial for this position.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role. Mention specific examples of how you've successfully handled service requests or coordinated resources in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates your attention to detail and professionalism.
How to prepare for a job interview at Search
✨Show Your Organisational Skills
As a Reactive Helpdesk Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully prioritized and organized tasks under pressure.
✨Communicate Clearly and Professionally
Since this role involves being the first point of contact for service requests, practice your communication skills. Be ready to showcase your professional telephone manner and how you handle inquiries or complaints effectively.
✨Demonstrate Your Proactivity
The job requires someone who is proactive and eager to learn. Think of instances where you took the initiative to solve a problem or improve a process, and be prepared to discuss these during the interview.
✨Familiarize Yourself with SLA Concepts
Understanding Service Level Agreements (SLAs) is crucial for this position. Brush up on what SLAs are and how they impact service delivery, so you can speak knowledgeably about them in your interview.
