Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a concierge team, ensuring top-notch service and planning exciting community events.
- Company: Join a prestigious residential organisation focused on delivering exceptional guest experiences.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible shift patterns.
- Why this job: Be part of a dynamic leadership team and engage with residents in a vibrant community.
- Qualifications: Experience in high-end concierge roles and strong team management skills are essential.
- Other info: Immediate interviews available; equal opportunity employer welcoming diverse applicants.
The predicted salary is between 34000 - 46000 £ per year.
An amazing opportunity to join a high-end Residential organisation for a successful business has landed! You will be joining a senior leadership team driven to deliver an impeccable guest experience to the residents. The role offers the opportunity for someone to add value to the service offered to the residents as well as the opportunity to engage with the local community to deliver a program of innovative pop-up events on an annual basis.
You will be sharing the role with another leader, splitting your time with a shift pattern of four-on-four off. The role will involve the following:
- The day-to-day management for the day concierge team - leading from the front
- Ensuring that the service levels that are in place are exceeded and that the residents, visitors and external partners are taken care of
- Implementing ongoing training plans to include upskilling the team
- Performance management of your team ensuring that reviews, appraisals and training plans are in place and followed
- Forging strong relationships with the residents to include attending monthly residents' meetings
- Interacting closely with the residents through internal social platforms with upcoming events / general concierge information
- Preparation and planning of pop-up events throughout the year which will include creating partnerships with local businesses
- Ensuring that all compliance checks, health and safety and fire safety checks are carried out and documented accordingly
- Responding to any urgent matters regarding the building in a timely fashion ensuring the appropriate actions take place and communication happens
Ideally you will have the following background and attributes:
- Previous residential Head Concierge experience from a Prime residential location / Private Members Club / Quality Hotel
- Line management experience to include the implementation of performance plans, team motivation
- A desire to work within a Five Star environment with best-in-class service standards
- Ideally exposure to the delivery of a program of events and pop ups
- Ability to communicate with stakeholders to include residents, external partners
- You will enjoy delivering exceptional service and this will come naturally to you
- Immaculate presentation
- Excellent IT skills
If this is of interest then please reach out with a copy of your CV for an immediate interview. The client is looking to appoint by March but will happily wait for the right candidate should you have a notice period.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Head Concierge employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Network with professionals in the luxury residential sector. Attend industry events or join relevant online forums to connect with current Head Concierges or property managers. This can provide you with insider knowledge about the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in guest experience and event management. Research innovative pop-up events that have been successful in similar environments, as this will demonstrate your proactive approach and creativity during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated staff and implemented performance plans, as this is crucial for the Head Concierge role.
✨Tip Number 4
Showcase your communication skills by engaging with the community on social media platforms. Share insights or tips related to concierge services and local events, which can highlight your expertise and passion for delivering exceptional service.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential concierge roles or similar environments. Emphasise your leadership skills, ability to manage teams, and any experience with event planning.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've exceeded service levels in previous roles and your approach to building relationships with residents.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as line management, performance management, and excellent communication abilities. Use concrete examples to demonstrate these skills.
Showcase Your Community Engagement: If you have experience in engaging with local communities or organising events, be sure to include this in your application. Discuss any successful partnerships you've created with local businesses or community initiatives.
How to prepare for a job interview at Search
✨Showcase Your Leadership Skills
As a Head Concierge, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated teams in the past. Share specific examples of how you’ve implemented training plans or performance management strategies.
✨Demonstrate Exceptional Service Mindset
This role requires a strong focus on delivering impeccable service. Be ready to talk about your approach to customer service and how you ensure that residents and visitors feel valued. Highlight any experiences where you went above and beyond to meet guest needs.
✨Prepare for Event Planning Questions
Since the role involves planning pop-up events, think about your experience with event management. Prepare to discuss any successful events you've organised, including how you collaborated with local businesses and engaged the community.
✨Communicate Your Compliance Knowledge
Understanding compliance checks and safety regulations is crucial. Be prepared to explain your familiarity with health and safety protocols and how you ensure that these standards are met within your team and the building.
