At a Glance
- Tasks: Lead and inspire a high-performing admin team to deliver top-notch service.
- Company: Dynamic financial services firm located in Glasgow City Centre.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive culture that values diversity and continuous improvement.
- Why this job: Make a real impact by driving operational excellence and enhancing client experiences.
- Qualifications: Experience in leading admin teams and strong people management skills.
The predicted salary is between 32000 - 32000 £ per year.
Team Leader - Administration (Fixed-Term Contract until December 2025)
Location: Glasgow City Centre
Salary: £30,000 - £32,000 per annum
Working Hours: Monday to Friday, 9:00am - 5:00pm (Hybrid working 2 days in the office after training)
About the Role:
We are seeking an experienced and motivated Admin Team Leader to join our clients back office team on a fixed-term basis until December 2025. This is a key leadership role, responsible for ensuring a reliable and professional administrative service is delivered to clients, investment managers, advisers, and product providers.
As the Admin Team Leader, you will oversee the day-to-day operations of the Central Team, managing onboarding and servicing processes with a focus on operational excellence, team performance, and continuous improvement.
Key Responsibilities:
- Lead, develop, and motivate a high-performing admin team, fostering a positive and accountable team culture.
- Ensure all onboarding and servicing processes are consistently executed to the highest standards, supporting a seamless client experience.
- Produce and analyse management information (MI), including SLA performance, key performance indicators (KPIs), and key risk indicators (KRIs), for relevant internal committees and stakeholders.
- Monitor service delivery against agreed SLAs and performance standards, addressing inefficiencies and driving service improvements.
- Collaborate across departments, influencing timelines and managing expectations to support business goals.
- Drive continuous improvement initiatives that enhance operational efficiency and customer/user experience (CX/UX).
- Ensure operational resilience within the team and adherence to all relevant business continuity and compliance policies.
The suitable candidate will have:
- Proven experience in leading administrative or operational teams in a professional services or financial environment.
- Strong people management and coaching skills, with a track record of developing high-performing teams.
- Excellent organisational and analytical skills, with the ability to interpret data and implement performance improvements.
- Confident communicator, comfortable negotiating and influencing across different levels of the business.
- A proactive approach to problem-solving, with a continuous improvement mindset.
- Knowledge of operational resilience and business continuity best practices is desirable.
If you’re a confident team leader with a passion for delivering high-quality service within an admin function, then please apply now or email me.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Training Administrator Team Leader in Glasgow employer: Search
Search is an exceptional employer that values innovation and growth, offering a dynamic work culture where employees can thrive in their careers. With hybrid working options in vibrant cities like Edinburgh and London, we provide our team with the flexibility to balance work and life while enjoying competitive salaries, comprehensive benefits, and opportunities for professional development in the travel industry.
