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- Tasks: Lead the Customer Service function and shape the customer experience.
- Company: Leading FMCG organisation based in Glasgow with a focus on growth.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact on customer satisfaction and loyalty in a fast-paced industry.
- Qualifications: Proven leadership experience in customer service, especially in FMCG.
- Other info: Join a high-performing team and drive strategic improvements.
The predicted salary is between 43200 - 72000 £ per year.
A leading FMCG organization based in Glasgow is seeking a Head of Customer Service to lead the Customer Service function. This pivotal role involves shaping the customer experience and influencing business strategy. The successful candidate will develop a customer service strategy, lead a high-performing team, and drive improvements to enhance customer satisfaction and loyalty. Ideal applicants will possess proven leadership experience within customer service, particularly in fast-paced FMCG environments.
Customer Service Director — UK Experience & Growth in Glasgow employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Director — UK Experience & Growth in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector and let them know you're on the hunt for a Customer Service Director role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company’s customer service strategies. We want to see you shine by discussing how you can enhance their customer experience and drive loyalty, just like they’re looking for!
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've led high-performing teams in the past. This will help them envision you in that pivotal role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates ready to shape the future of customer service.
We think you need these skills to ace Customer Service Director — UK Experience & Growth in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Service Director role. Highlight your leadership experience in customer service, especially in fast-paced FMCG environments, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about shaping customer experiences and how you can influence business strategy at StudySmarter. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive improvements in customer satisfaction and loyalty. Numbers and results speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Search
✨Know Your FMCG Stuff
Make sure you brush up on the latest trends and challenges in the FMCG sector. Being able to discuss how these factors impact customer service will show that you’re not just a leader, but someone who understands the industry inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting how your leadership has directly improved customer satisfaction.
✨Customer-Centric Mindset
Be ready to discuss your approach to developing a customer service strategy. Think about specific initiatives you've implemented in the past that enhanced customer loyalty and satisfaction, and be prepared to share those insights.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current customer service strategies and future goals. This shows your genuine interest in the role and helps you gauge if the company aligns with your vision for customer service excellence.
