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- Tasks: Assist customers with their subscriptions via calls and emails.
- Company: Join a leading company in digitized subscription services.
- Benefits: Enjoy a competitive salary, excellent training, and remote work setup.
- Why this job: Great opportunity to enhance your customer service skills in a supportive environment.
- Qualifications: Fluent German speaker with customer service experience required.
- Other info: Equal opportunity employer welcoming diverse applicants.
The predicted salary is between 21000 - 30000 £ per year.
German Speaking Customer advisor role (Remote) Working from home You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their customers purchasing habits. The role The role of the German Speaking Customer Service Advisor will be to assist customers who are contacting you regarding their current subscription, answer any questions they may have and amend as and when required. You must be speak fluent in German. Your duties will include, but not be limited to: * Answering inbound calls and emails * Answer customer queries * Resolve any customer issues to the best you can * Liaise with internal and external departments where required In return, the Customer Service Advisor will receive: * Base Salary – £25,044 with a salary increase yearly * Excellent training! * Monday to Friday working week of 8am – 4pm * All equipment sent out to you before start date About you In order to be considered for the role of Customer Service Advisor, the successful candidate will be able to easily converse in fluent German and have good customer service experience from a call/contact centre environment. The successful Customer Service Advisor will also have: * Excellent communication skills, both verbal and written * Organisational skills * Be comfortable with Microsoft outlook and other ad-hoc administration duties If you have the experience needed for this job role, and are interested in being considered for the role of German Speaking Customer Service Advisor. Then please send your CV showing your relevant experience now for immediate consideration. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
German Speaking Customer Service Advisor employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor
✨Tip Number 1
Make sure to highlight your fluency in German during any conversations or interviews. Practice common customer service scenarios in German to demonstrate your language skills effectively.
✨Tip Number 2
Familiarize yourself with the company's subscription services and their customer base. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Tip Number 3
Prepare for potential customer queries by reviewing common issues faced in customer service roles. Being ready with solutions will showcase your problem-solving skills.
✨Tip Number 4
Practice your communication skills, both verbal and written, in a professional context. Clear and effective communication is key in customer service, so consider mock calls or writing exercises.
We think you need these skills to ace German Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in German in both your CV and cover letter. Mention any relevant experiences where you used your language skills, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous customer service roles, particularly in call or contact centers. Use specific examples to demonstrate how you resolved customer issues and provided excellent service.
Tailor Your CV: Customize your CV to align with the job description. Focus on skills like communication, organization, and familiarity with Microsoft Outlook, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Explain why you are a great fit for the position and how your background aligns with their needs.
How to prepare for a job interview at Search
✨Showcase Your Language Skills
Since fluency in German is a must, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in German to ensure you can communicate effectively.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience, especially in a call or contact center environment. Share specific examples of how you've resolved customer issues and provided excellent service.
✨Familiarize Yourself with the Company
Research the company’s subscription services and understand their business model. This will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Customer Queries
Think about the types of questions customers might ask regarding subscriptions. Prepare thoughtful responses to demonstrate your problem-solving skills and ability to assist customers efficiently.
