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- Tasks: Lead a team to deliver top-notch facilities management and customer service.
- Company: Join a dynamic National Facilities Management company in Central London.
- Benefits: Enjoy 33 days holiday, life assurance, and training opportunities.
- Why this job: Be the face of exceptional service and make a real impact on workplace experiences.
- Qualifications: Experience in facilities management and strong customer service skills required.
- Other info: Full-time role with a supportive and inclusive work culture.
The predicted salary is between 36000 - 54000 £ per year.
We are a dynamic National Facilities Management company, focused on supporting corporate office occupiers to provide an exceptional workplace experience for their staff and customers. We are currently seeking to employ an experienced Facilities Manager to deliver outstanding service to one of our prestigious clients in Central London. This is a client–facing role, and the Facilities Manager will be expected to provide a 5–star customer experience.
As the Facilities Manager, you will be the first point of contact for the client. It is crucial that the successful candidate demonstrates professionalism, ownership, and responsibility in attending to the client's needs on–site. If necessary, issues should be swiftly escalated to the appropriate personnel to ensure the client's requirements are met promptly. You will have full responsibility for the service delivery of facilities management on–site.
Key Responsibilities:
- Manage staff on–site and coordinate the supplier team.
- Ensure consistent and high–level service delivery across all operations.
- Identify opportunities for service improvements and implement necessary changes.
- Prioritise customer service in the delivery of FM services.
- Communicate clearly and positively with staff at all levels to promote employee engagement, business objectives, and create a positive work environment.
- Support the Account Manager to ensure services meet the standards and levels required under the contract.
- Manage reactive situations and incident reports as needed.
- Ensure compliance with health and safety regulations, ensuring appropriate procedures are followed and relevant records are maintained.
- Continuously assess service delivery and implement improvements to ensure customer service remains at the heart of the FM operations.
This is a full–time, permanent position. (Monday to Friday, between 8am – 6pm, 40 hours per week)
Benefits include:
- Salary: 45,000 per annum
- 33 days holiday per year, including bank holidays
- Employee Assistance Programme
- Life Assurance Benefit – Employees are enrolled in the Life Assurance scheme at 1 x basic salary
- Recognition and Reward scheme
- Cycle to Work scheme
- Recommend a Friend scheme
- Company events
- Training and development opportunities
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Facilities Manager employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarise yourself with the latest trends in facilities management, especially those that enhance customer experience. Being knowledgeable about innovative practices can set you apart during discussions with potential employers.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in real-time scenarios. Think of examples from your past experiences where you successfully managed a crisis or improved service delivery, as these will be crucial in interviews.
✨Tip Number 4
Showcase your leadership abilities by discussing how you've effectively managed teams in previous roles. Highlighting your capacity to motivate and engage staff will resonate well with employers looking for a Facilities Manager.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management. Focus on your ability to deliver high-quality customer service and manage teams effectively, as these are key aspects of the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the importance of client relationships in facilities management. Mention specific examples of how you've provided exceptional service in previous roles.
Highlight Relevant Skills: Emphasise skills such as communication, problem-solving, and leadership in your application. These are crucial for managing staff and ensuring a positive workplace experience.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in service delivery or successful project completions. This will demonstrate your capability to enhance the client’s experience.
How to prepare for a job interview at Search
✨Showcase Your Customer Service Skills
As a Facilities Manager, you'll be the first point of contact for clients. Be prepared to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlight your ability to handle difficult situations and ensure client satisfaction.
✨Demonstrate Leadership Experience
You'll be managing staff and coordinating teams, so it's essential to showcase your leadership skills. Share experiences where you've successfully led a team, resolved conflicts, or improved team performance. This will show your potential employer that you can effectively manage on-site operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in reactive situations. Prepare for scenarios where you might need to escalate issues or implement service improvements. Think about how you would handle various challenges in a facilities management context.
✨Understand Health and Safety Regulations
Since compliance with health and safety regulations is crucial, brush up on relevant laws and best practices. Be ready to discuss how you've ensured compliance in past roles and how you would maintain safety standards in this position.
