Engineer Scheduler Full Time and Permanent £27-30k DOE Monday - Friday Leeds About the Company Join a fast-growing, forward-thinking organisation operating within the renewables and home services sector. You'll be part of a collaborative team delivering high-quality solutions that support customers in improving their homes and energy efficiency. The business is backed by major global investors and works with leading manufacturers to deliver cutting-edge products and services. ________________________________________ What's on Offer * Strong team culture - Work collaboratively across departments and enjoy regular social events * Advanced technology - A market-leading platform designed to support both customers and engineers * Career development - Ongoing training and clear progression opportunities * Customer-first approach - Delivering a seamless experience supported by digital tools and high service standards * High-quality products - Working with trusted, industry-recognised brands ________________________________________ Job Summary As a Callout Advisor, you will be the first point of contact for customers experiencing technical issues. You will manage urgent requests, coordinate engineer attendance, and ensure a smooth resolution process while delivering excellent customer service. ________________________________________ Key Responsibilities * Handle incoming callout requests via phone, email, and online systems * Assess and prioritise emergency repair requests based on urgency and safety * Schedule and dispatch engineers to customer sites efficiently * Communicate clearly and professionally with customers throughout the process * Accurately update job records, customer details, and call logs * Provide basic troubleshooting support where appropriate * Liaise with engineers and internal teams to ensure timely issue resolution * Monitor open cases and follow up to ensure customer satisfaction * Highlight recurring issues and support process improvements * Follow all health & safety and company procedures ________________________________________ Skills & Experience * Previous experience in a customer service or coordination role * Experience within a technical or engineering environment is beneficial * Knowledge of renewable technologies (e.g. solar, EV, heating systems) is an advantage * Strong communication skills (written and verbal) * Highly organised with the ability to multitask * Calm under pressure, especially in urgent situations * Confident using IT systems and scheduling software * Strong problem-solving ability and attention to detail * Flexible approach to shifts, including potential out-of-hours work ________________________________________ Benefits * 38 days annual leave * Private healthcare * Life assurance Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
