At a Glance
- Tasks: Manage debt recovery cases and ensure compliance in a customer-focused environment.
- Company: Leading UK utilities provider with a commitment to customer resolution.
- Benefits: Up to £28,800 salary, 10% bonus, hybrid work, and no weekends.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a real difference by helping customers while ensuring compliance in a vital sector.
- Qualifications: Passion for debt recovery and strong customer service skills.
The predicted salary is between 28800 - 28800 £ per year.
A leading UK utilities provider is looking for a Debt Recovery Agent. This is a key position for someone passionate about debt recovery, customer resolution, and ensuring compliance in complex utility environments. You will take responsibility for managing cases where customer issues impact debt collection on water accounts. When resolution isn’t achievable, you’ll oversee both temporary isolation and permanent disconnection of supply—ensuring all actions meet strict legal and regulatory standards.
What You’ll Be Doing:
- Coordinating pre-disconnection site visits with third-party agencies
- Reviewing site visit outcomes and ensuring accurate reporting
- Supporting field agents during customer visits
- Managing disconnections with a customer-first, compliance-focused approach
- Protecting vulnerable customers and shared residential supplies
- Issuing pre- and post-disconnection notices to customers and wholesalers
- Providing timely instructions on the day of disconnection
- Managing reconnection processes following payment
- Handling disputes, particularly involving vulnerable or financially distressed customers
- Ensuring activities comply with GDPR, regulatory frameworks, and internal standards
Debt Recovery Advisor employer: Search
As a leading UK utilities provider, we pride ourselves on fostering a supportive and dynamic work environment in Sale, Manchester. Our hybrid working model allows for flexibility, with three days of remote work and two days in the office, promoting a healthy work-life balance. We are committed to employee growth, offering training and development opportunities that empower our team to excel in their roles while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the utilities sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off your passion for helping customers.
✨Tip Number 3
Research the company thoroughly! Understand their values, mission, and recent news. This will help you tailor your answers during interviews and demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Debt Recovery Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in debt recovery and customer resolution. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about debt recovery and how you can contribute to our team. Keep it concise but impactful—let us know what makes you the perfect fit!
Showcase Compliance Knowledge:Since compliance is key in this role, make sure to mention any experience you have with legal and regulatory standards. We’re looking for someone who understands the importance of following guidelines while still putting customers first.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Search
✨Know Your Stuff
Make sure you understand the ins and outs of debt recovery, especially in the utilities sector. Brush up on relevant regulations and compliance standards, as this role is all about ensuring everything is above board.
✨Show Your Customer Focus
This position requires a strong customer-first approach. Be ready to share examples of how you've handled difficult situations with customers, particularly those who are vulnerable or financially distressed. Highlight your empathy and problem-solving skills.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to disconnections and customer interactions. Think through how you would manage these situations while keeping compliance in mind. Practising your responses can really help!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for case management, or how they support their agents in handling complex cases. This shows your genuine interest in the role and the company.
