In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Location: Bradford, BD6
Salary: £12.21 per hour (Full-time example: 40hrs = £25,396.80 pa)
Hours: Must be available to work weekends (Saturday & Sunday, between 7am-7pm).
Full-time or part-time options available.
Full-time hours possible as long as weekend shifts are covered.
Contract: Temp to Perm!!
About the Company:
We are representing an amazing company in Bradford who are expanding their Planning and Scheduling Team! This is a fantastic opportunity within a thriving business-perfect for those with a confident phone manner and strong organisational skills.
Role Overview:
As a Planner/Scheduler, you will act as the key link between our customers and engineers. Your main responsibility will be to plan and schedule work efficiently, ensuring customer needs are met and engineers\' time is used effectively. You\'ll help create a smooth workflow while enhancing customer satisfaction.
Key Responsibilities:
Coordinate and schedule work between customers and engineers.
Communicate with customers to understand their needs and arrange appointments.
Allocate tasks to engineers efficiently and effectively.
Maintain accurate records of schedules, interactions, and follow-ups.
Handle scheduling conflicts and customer queries professionally.
Collaborate with the team to achieve both individual and team goals.
What We\'re Looking For:
Previous experience in planning, scheduling, or customer service is ideal but not essential.
Strong communication skills (verbal and written).
Excellent organisational skills with strong attention to detail.
Ability to multi-task and stay calm under pressure.
Positive, enthusiastic, and motivated to achieve targets.
Able to work independently and within a team.
What We Offer:
Full training and ongoing development.
Friendly and supportive working environment.
Opportunities for career progression.
Temp to Perm Opportunity!
We look forward to hearing from you!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Weekends in Bradford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Search and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Search and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Search.
Get Familiar with Our Brand:Before applying, take some time to learn about Search and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Search
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Search.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Search will surely appreciate.
