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- Tasks: Support customers through calls, web chats, and emails with empathy and professionalism.
- Company: Friendly, people-focused organisation that values teamwork and personal development.
- Benefits: Earn £13.00 to £13.50 per hour, plus bonuses and hybrid working options.
- Why this job: Kick off 2026 in a role where you're genuinely valued and can grow your career.
- Qualifications: Great communication skills; experience in customer service is a plus but not essential.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
The predicted salary is between 13 - 13 £ per hour.
New role for 2026 - Customer Service Advisor Manchester | City Centre (Hybrid - 2 days from home) £13.00 to £13.50 per hour + February 2026 Start
Looking for a fresh start in the New Year? Ready to kick off 2026 in a role where you’re genuinely valued, supported, and encouraged to grow? This is an exciting opportunity to join a friendly, people‑focused organisation that prides itself on delivering exceptional customer experiences. You’ll be part of a team that cares about doing things the right way - for customers and for colleagues.
The Opportunity
You’ll join a welcoming Customer Service team handling inbound calls, web chats, and emails, supporting customers with a wide range of queries. Every interaction is about listening, understanding, and providing clear, helpful guidance. This isn’t a scripted or high‑pressure environment - it’s a place where you’re trusted to use your judgement, show empathy, and deliver service you can be proud of.
Candidates with experience in contact centres, medical environments, logistics, or other busy operational roles tend to thrive here - but this experience is desired, not essential. If you’re organised, calm under pressure, and great with people, you’ll fit right in.
What You’ll Be Doing
- Handling inbound customer queries via phone, web chat, and email
- Providing clear, friendly, solutions‑focused support
- Managing a variety of customer requests with professionalism and care
- Supporting customers in sensitive or challenging situations with empathy
- Updating internal systems accurately and efficiently
- Working collaboratively with internal teams to resolve issues
- Identifying opportunities to improve processes and enhance the customer journey
Salary & Bonus
£13.00 to £13.50 per hour
Additional discretionary company bonus scheme
Working Pattern
Monday - Friday, 9:00am - 6:30pm (1‑hour lunch)
One Saturday every 3-4 weeks (9am-1pm)
Shorter working week when a Saturday is worked
Hybrid working - 2 days from home
37.5 hours per week
Why Join?
You’ll be part of a supportive, people‑first culture where teamwork, wellbeing, and personal development truly matter. This is more than a job. It’s a fresh start, real stability, and a chance to build your career in 2026.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Agent employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your listening skills! In customer service, it's all about understanding the customer's needs. Try role-playing with a friend or family member to get comfortable with responding to different types of queries.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've shown empathy or handled challenging situations. This will demonstrate your ability to thrive in a supportive, people-focused role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team right from the start!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your relevant experience and skills that match what we're looking for, like empathy and problem-solving.
Show Your Personality: We want to see the real you! Use your cover letter to express why you're excited about joining our team and how you can contribute to creating exceptional customer experiences.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Search
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since this role is all about delivering exceptional customer experiences, understanding their people-focused approach will help you align your answers with what they value.
✨Showcase Your Empathy
In a customer service role, empathy is key. Prepare examples from your past experiences where you successfully handled sensitive situations or provided support to customers. This will demonstrate your ability to connect with customers and handle challenging queries.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This not only shows that you’re engaged but also reflects the skills needed for the role, where understanding customer needs is crucial.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
