Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound customer queries via calls, emails, and messages in a vibrant contact center.
- Company: Join a dynamic team in Liverpool, offering a mix of office and home working.
- Benefits: Enjoy 28 days holiday, private medical insurance, and a company pension.
- Why this job: Perfect for those seeking a balanced work-life with no weekends or late nights.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a permanent role with opportunities for process improvement.
The predicted salary is between 19200 - 28800 £ per year.
Customer Service Advisor – Hybrid working Location: Liverpool / Home Based (50% office / 50% home working) Salary: £24,000 Contract: Full time, Permanent Hours: Monday to Friday 9am till 5pm (no weekends or late evenings) Benefits: 28 days holiday + bank holidays, Annual bones, company pension, Life insurance, Private medical insuranceMy client based in Liverpool City Centre is looking to recruit Customer Service advisors to work on an inbound Customer Service campaign. The roles are offered on a permanent basis and are located within the heart of the city but will also offer the opportunity to work from home (50% office / 50% home working) The hours of work are Monday – Friday, 9am – 5pm (no evenings or weekends). The role will be highly inbound bias however there will, on occasion be the requirement to make outbound calls, following up on inbound / online enquiries through multiple channels. Working in a fun and vibrant contact centre environment, you will be tasked with: Taking inbound calls, emails or messages dealing with a variety of customer service queries Accurate recording of information onto a live system Resolution of customer enquiries (oral and written) based on competent working knowledge Query handling in response to customer requests with the support of clear information and processes Striving to provide a professional service at all times Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer serviceTo be considered for the role of Customer Service Advisor you must possess the following; Have experience within a previous customer service / contact centre role Excellent written and verbal communication skills Professional attitude and telephone manner Have basic IT skillsIf you would be interested in applying for the position please apply immediately. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service Advisor - Hybrid employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Hybrid
✨Tip Number 1
Familiarize yourself with common customer service scenarios and best practices. This will help you demonstrate your knowledge during the interview and show that you're ready to handle various customer inquiries.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires excellent communication, consider role-playing with a friend or family member to refine your responses to potential customer queries.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service will allow you to align your answers with their expectations and show that you are genuinely interested in the role.
✨Tip Number 4
Be prepared to discuss your previous customer service experience in detail. Think of specific examples where you successfully resolved issues or improved processes, as this will highlight your capability for the role.
We think you need these skills to ace Customer Service Advisor - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Focus on relevant skills such as communication, problem-solving, and IT proficiency that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples from your past roles where you successfully handled customer inquiries or improved processes.
Highlight Key Skills: In your application, emphasize your excellent written and verbal communication skills. Provide examples of how you've maintained a professional attitude in previous customer service roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Search
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to discuss specific situations where you successfully resolved customer queries or improved service processes.
✨Demonstrate Communication Skills
Since excellent written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be prepared to showcase your professional telephone manner.
✨Familiarize Yourself with the Company
Research the company and its values before the interview. Understanding their approach to customer service will help you align your answers with what they are looking for in a candidate.
✨Prepare for Inbound and Outbound Scenarios
Be ready to discuss how you would handle both inbound calls and occasional outbound follow-ups. Think of examples from your past experiences that demonstrate your ability to manage different types of customer interactions effectively.
