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- Tasks: Support customers affected by fraud, providing guidance and solutions.
- Company: Join one of the UK's leading banking groups with a strong reputation.
- Benefits: Enjoy 39.5 days holiday, flexible hybrid work options after training, and weekly pay.
- Why this job: Make a real impact by helping people in challenging situations while developing your customer service skills.
- Qualifications: Must have front line customer service experience and a passion for helping others.
- Other info: Initial 6-month contract with potential for permanent position; must pass credit and background checks.
Are you looking for new opportunity in 2025? If so keep reading as we have a number of exciting positions available with January start dates! We have a number of opportunities available with scattered intakes in January 2025 for someone to join one of the UK’s leading banking groups as a Customer Service Advisor within the Fraud Team. You will join the team and support their customers who have been a victim of fraud. This role will be based in the Glasgow city centre head office initially for the training period with the option to then work on a flexible hybrid model after 10 weeks training is completed. My client also offers an attractive holiday allowance of 39.5 days a year! You must be available and ready to start on the earliest start date which is the 20th January 2024. Hourly rate of pay is £12.91 per hour – you will be paid weekly via Search. This contract is for 6 months initially, with scope for a permanent position after this time depending on performance. This is a 35 hour working week with core business hours operating between 8:00am to 7:30pm Monday to Friday and Saturday 9:00am to 5:00pm (which will be on a rotational basis and you will only work 1 in every 3 Saturdays). Some flexibility with working hours is available within this contract but you must be able to work 35 hours per week. Duties and Responsibilities will include: Provide excellent customer experience whilst working towards the best…
Customer Service Advisor - Fraud employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Fraud
✨Tip Number 1
Familiarize yourself with common fraud scenarios and the emotional impact they have on victims. This knowledge will help you empathize with customers and provide better support during your interactions.
✨Tip Number 2
Practice active listening skills. Being able to effectively probe for information while making the customer feel heard is crucial in this role, especially when dealing with sensitive situations.
✨Tip Number 3
Research the company’s values and customer service philosophy. Understanding their approach will allow you to align your responses and demonstrate that you are a good fit for their team.
✨Tip Number 4
Prepare for potential situational questions during the interview. Think of examples from your past experiences where you successfully handled difficult customer interactions or resolved conflicts.
We think you need these skills to ace Customer Service Advisor - Fraud
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, especially those related to customer service and fraud support.
Tailor Your CV: Customize your CV to highlight your relevant experience in customer service, particularly in fast-paced environments. Emphasize any previous roles where you supported customers in difficult situations or dealt with fraud.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to communicate effectively. Mention specific examples from your past experiences that demonstrate your problem-solving skills and resilience.
Prepare for the Interview: If selected for an interview, prepare by thinking about how you would handle various customer scenarios, especially those involving fraud. Be ready to discuss your approach to providing excellent customer service and your ability to work under pressure.
How to prepare for a job interview at Search
✨Show Your Customer Service Skills
Make sure to highlight your extensive background in front line customer service. Share specific examples of how you've provided excellent customer experiences and resolved issues effectively.
✨Demonstrate Your Curiosity
The role requires someone who is insatiably curious. Prepare to discuss situations where you asked questions, challenged the norm, or negotiated solutions that benefited both the customer and the company.
✨Practice Active Listening
Since you'll need to collate in-depth details from customers, practice active listening techniques. Show that you can engage with the interviewer by summarizing their points and asking clarifying questions.
✨Exhibit a Caring Attitude
This position involves helping victims of fraud, so it's crucial to convey a caring and positive attitude during the interview. Share your passion for helping people in challenging situations and how you maintain patience and resilience.
