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- Tasks: Help customers affected by fraud and provide excellent support.
- Company: Join one of the UK's leading banking groups with a strong reputation.
- Benefits: Enjoy 39.5 days of holiday and flexible working hours after training.
- Why this job: Make a real impact by helping people in challenging situations while developing your skills.
- Qualifications: Must have customer service experience and a caring, positive attitude.
- Other info: Initial 6-month contract with potential for permanent position based on performance.
The predicted salary is between 25000 - 42000 £ per year.
Are you looking for new opportunity in 2025???? If so keep reading as we have a number of positions available with January start dates!! We have a number of opportunities available with scattered start dates in January 2025 for someone to join one of the UK’s leading banking groups as a Customer Service Advisor within the Fraud Team. You will join the team and support their customers who have been a victim of fraud. This role will be based in the Glasgow Head office initially for the training period with the option to then work on a Hybrid model after 10 weeks training is completed. This contract is for 6 months initially, with scope for a permanent position after this time depending on performance. This is a 35 hour working week with core business hours operating between 8:00am to 7:30pm Monday to Friday and Saturday 9:00am to 5:00pm. Some flexibility with working hours is available within this contract but you must be able to work 35 hours per week. My client also offers an attractive holiday allowance of 39.5 days a year! There is scattered starts dates throughout January with the 1st intake for training starting on the 20th January 2025!! Hourly rate of pay is £12.91ph – you will be paid weekly via Search Duties and Responsibilities will include: Provide excellent customer experience whilst working towards the best solution for the customer Provide help, guidance, and support to customers in or approaching financial difficulty and potential victims of Fraud or Scams Collate in depth detail from customers to ensure you have all information required to fully support the customer Liaise with third parties to ensure that the customer is fully supported and they receive a service based on best practice Obtain information from customer by effective probing and active listening whilst ensuring you operate within defined policies and procedures Always aim to achieve a good outcome for the customer and company.To be considered you must have…….. Extensive background in front line customer service Proven track record in working in a fast-paced environment The ability to be insatiably curious, ask questions, challenge the norm, and negotiate to deliver the best solution Proficient communicator with a sincere approach to understanding customer needs and delivering heartfelt service A caring, positive attitude along with patience and resilience, you must also have a genuine passion for helping people who find themselves in challenging situations PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK. If you would like to know more, please apply now or contact Denise at the Glasgow office Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service Advisor -Financial Services - Jan 2025 Starts employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor -Financial Services - Jan 2025 Starts
✨Tip Number 1
Familiarize yourself with the financial services industry, especially around fraud prevention and customer support. Understanding common fraud scenarios and how to assist victims will give you an edge during interviews.
✨Tip Number 2
Practice your active listening skills. In this role, you'll need to gather detailed information from customers, so being able to listen attentively and ask the right questions is crucial.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks or handled challenging situations efficiently.
✨Tip Number 4
Prepare to discuss your approach to customer service. Be ready to share specific instances where you went above and beyond to help a customer, as this aligns with the caring attitude they are looking for.
We think you need these skills to ace Customer Service Advisor -Financial Services - Jan 2025 Starts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive background in front line customer service. Include specific examples of how you've worked in fast-paced environments and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people, especially those in challenging situations. Mention your ability to communicate effectively and your insatiable curiosity to understand customer needs.
Highlight Relevant Skills: In your application, emphasize skills such as active listening, negotiation, and problem-solving. These are crucial for providing excellent customer experience and supporting victims of fraud.
Prepare for Background Checks: Since passing a credit check and a full criminal and disclosure Scotland check is mandatory, ensure you have all necessary documentation ready and be prepared to discuss your background if needed.
How to prepare for a job interview at Search
✨Show Your Customer Service Skills
Make sure to highlight your extensive background in front-line customer service. Share specific examples of how you've provided excellent customer experiences and resolved issues effectively.
✨Demonstrate Your Curiosity
The role requires someone who is insatiably curious. Prepare to discuss times when you asked questions or challenged the norm to find the best solutions for customers.
✨Communicate with Empathy
As a Customer Service Advisor, you'll be dealing with sensitive situations. Practice conveying a caring and positive attitude during the interview, showing that you genuinely want to help those in challenging circumstances.
✨Prepare for Probing Questions
Since effective probing and active listening are key skills for this role, think about how you can demonstrate these abilities. Be ready to engage in a mock scenario where you might need to gather detailed information from a 'customer'.
