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For Companies At a Glance
- Tasks: Help customers with inquiries and manage orders while providing top-notch service.
- Company: Join a growing ecommerce brand known for its commitment to customer satisfaction.
- Benefits: Enjoy a competitive hourly wage and the chance to work in a dynamic environment.
- Why this job: Be part of a supportive team that values collaboration and customer relationships.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: This is a 6-month fixed-term contract, perfect for students or those seeking flexible work.
Due to some exciting growth, our ecommerce client is looking for talented customer service advisors to join their business.
Duties:
- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with staff at our traditional boutiques
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the brand and its products. Understanding the company's offerings will help you answer customer inquiries more effectively and demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling customer inquiries, being able to convey information clearly and concisely is crucial for success in this position.
✨Tip Number 3
Get comfortable with CRM tools. If you have experience with customer relationship management software, highlight that in conversations. If not, consider familiarising yourself with popular platforms to show your readiness to adapt.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer support in the past.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and explain how your skills can contribute to their customer service goals.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and presented professionally.
How to prepare for a job interview at Search
✨Know the Brand Inside Out
Before your interview, make sure you research the company's products and brand values. Being able to discuss their offerings and how they align with customer needs will show your genuine interest and preparedness.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through phone or email, to showcase your ability to handle inquiries professionally.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved a process. Highlighting your problem-solving skills will demonstrate your capability to manage customer relationships and after-sales service effectively.
✨Familiarise Yourself with CRM Tools
Since the role involves using CRM tools, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any CRM software, be ready to discuss it and how it helped you manage customer interactions.
