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- Tasks: Manage customer inquiries and ensure top-notch service levels.
- Company: Join a dynamic team focused on energy efficiency and customer satisfaction.
- Benefits: Enjoy 25 days of annual leave plus 9 public holidays.
- Why this job: Make a real impact by improving customer experiences and resolving issues.
- Qualifications: No specific experience required, just a passion for helping others.
- Other info: This role offers a supportive environment with opportunities for growth.
The predicted salary is between 19200 - 28800 £ per year.
Job Title: Regional Customer Service Officer Job Reference: WW-CS-RCSO Salary: £24,000 per year (Grade 1) Location: Edinburgh Hours: 37 hours per week, Mon-Fri (Standard office hours: (Apply online only) on a shift rotation) Holiday: 25 days annual leave + 9 public holidays Job Purpose: To manage all customer enquiries, ensuring service levels are met in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Key Responsibilities: Manage Incoming Customer Enquiries: Resolve all customer enquiries, focusing on “right first time” resolution. Provide relevant advice and make referrals to third parties when needed. Maintain up-to-date knowledge of energy efficiency measures available. Meet individual performance targets and provide excellent customer service. Handle Exceptions to Customer Journey: Identify and resolve delays or issues in the customer journey. Build relationships with local third parties and liaise with subcontractors to smooth customer journeys, especially in cases of delays to installations. Provide face-to-face support for customers with communication challenges when required. Suggest improvements to service delivery and the overall customer experience. Support Complaints & Appeals: Handle customer complaints and appeals, ensuring compliance with SLAs. Act as a key contact for complaints assigned by the Customer Manager or Senior Customer Service Officer. Key Contacts: Home Energy Scotland Energy Saving Trust Installation Companies General Terms & Conditions: No overtime payments for this role. A Disclosure Scotland check may be required. Employment may be terminated based on the results of the check. Responsibilities may be reviewed and modified in consultation with line management. This position does not involve line management duties. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service Advisor employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the energy efficiency measures available in your region. This knowledge will not only help you answer customer inquiries effectively but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice active listening skills. Being able to understand and empathize with customer concerns is crucial in a customer service role, especially when resolving complaints or issues in their journey.
✨Tip Number 3
Build your communication skills, particularly in face-to-face interactions. Since you'll be supporting customers with communication challenges, being approachable and clear in your explanations will set you apart.
✨Tip Number 4
Research common customer service KPIs and SLAs relevant to this role. Understanding these metrics will help you align your performance with the company's expectations and show that you're results-driven.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Regional Customer Service Officer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Focus on examples where you resolved customer inquiries or handled complaints effectively, as these are crucial for this role.
Showcase Your Skills: Demonstrate your communication skills and ability to work under pressure in your application. Mention specific instances where you met performance targets or improved customer satisfaction.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working as a Customer Service Advisor and how you can contribute to enhancing the customer experience.
How to prepare for a job interview at Search
✨Know Your Customer Service Basics
Make sure you understand the key principles of excellent customer service. Be ready to discuss how you would handle various customer inquiries and complaints, focusing on achieving 'right first time' resolutions.
✨Familiarize Yourself with Energy Efficiency
Since the role involves knowledge of energy efficiency measures, do some research on current practices and solutions. This will help you answer questions confidently and show your commitment to the role.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues or improved a process. Highlight your ability to identify delays in customer journeys and how you addressed them.
✨Showcase Your Communication Skills
As face-to-face support may be required for customers with communication challenges, be prepared to discuss how you adapt your communication style to meet different customer needs. Practice active listening and empathy.
