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- Tasks: Handle inbound customer service calls and resolve queries with confidence.
- Company: Join a supportive team that values your skills and offers remote work.
- Benefits: Earn £12.48 per hour, with overtime pay and weekly payments.
- Why this job: Make a difference by providing top-notch customer service from the comfort of home.
- Qualifications: Strong IT and customer service skills are essential.
- Other info: Flexible shifts and full training provided for your success.
£12.48 per hour, fully remote working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay – inbound calls: customer service, complaint handling and supporting with technical queries. You must live in Scotland to be considered for the role. Start Date: November 2025 You will receive full training for this remote working role and all equipment required – you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday – Sunday (off 2 weekends a month), shifts fall within the hours of 8am – 8pm Monday – Fridays (8hr shifts) and Saturday – Sunday the shifts will fall between the hours of 8am – 6pm. You must be fully flexible to be considered for the role. Standard hours: £12.48 per hour, overtime: £18.72 per hour. Duties: – Inbound customer service relating to maintenance queries and emergency calls – Logging customer notes on the systems – Taking call out payments over the telephone where required – Complaint handling where required – Taking full ownership of a call, ensuring the customer receives the highest levels of customer service What you\’ll bring with you: – Excellent IT skills, you will be required to navigate several systems – Customer service skills – Listening skills – Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service Advisor employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. They might share insider tips or even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can handle complaints and technical queries, so don’t be shy about showcasing those abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've provided excellent service in the past.
Show Off Your IT Skills: Since you'll be navigating several systems, mention any relevant IT skills or experiences in your application. We love tech-savvy candidates who can adapt quickly to new tools!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Search
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the duties like handling inbound calls and complaint management. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you handled complaints or technical queries effectively. This will show that you can take ownership of calls and provide top-notch service.
✨Demonstrate IT Proficiency
Since the role requires excellent IT skills, be ready to discuss your experience with various systems. You might even want to mention specific software you’ve used in previous roles to highlight your ability to navigate multiple platforms.
✨Be Flexible and Ready to Adapt
The job requires flexibility in working hours, so be prepared to discuss your availability. Show that you’re willing to adapt to different shifts and can handle the demands of a remote working environment, ensuring you have a quiet space set up at home.