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For Companies At a Glance
- Tasks: Support customers with care, managing queries and delivering outstanding service.
- Company: Join a leading financial services company focused on helping people feel confident about money.
- Benefits: Earn £12.91 per hour, with remote work options after training and career growth opportunities.
- Why this job: Make a real difference while working in a supportive, dynamic environment that values your input.
- Qualifications: Previous customer service experience is a plus; strong listening skills and a desire to help are essential.
- Other info: This role offers a 6-month temp-to-perm contract with flexible working hours.
Ready to make a real difference? Join a market-leading financial services company on a mission to help people feel happier and more confident about money. We're growing our Mortgage Operations team and looking for passionate, empathetic individuals who thrive in a fast-paced environment and are ready to support customers with care and professionalism.
What you'll do:
- Be the first point of contact for customers, providing thoughtful and efficient support.
- Manage a variety of queries with empathy and clear communication.
- Deliver outstanding service while balancing the needs of the customer and the business.
- Handle complex situations with resilience and a solution-focused mindset.
- Work flexibly within our business hours: Monday to Friday, 8am-7:30pm and Saturdays, 9am-5pm (rotational shifts).
What we're looking for:
- Previous customer service experience - contact centre background is a plus but not essential.
- Ability to work calmly under pressure in a dynamic environment.
- Strong listening skills and a genuine desire to help others.
- A naturally curious mindset - someone who isn't afraid to ask questions or suggest better ways of working.
What's in it for you?
- £12.91 per hour with a 6-month temporary contract, with the potential to go permanent.
- Initial training provided onsite, followed by a remote working model.
- Be part of a company where your voice is heard and your work truly matters.
- An opportunity to grow your career in financial services while making a meaningful impact.
If you're ready for a challenge and passionate about delivering great service, we'd love to hear from you. Apply now and take the first step toward a career that makes a difference.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Administrator employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the mortgage industry and common customer queries. Understanding the basics of mortgages will help you engage more confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice active listening skills. During any interactions, whether it's a mock interview or networking, show that you can listen attentively and respond thoughtfully. This is crucial for a Customer Service Administrator role.
✨Tip Number 3
Prepare examples of how you've handled challenging customer situations in the past. Being able to articulate your problem-solving skills and resilience will set you apart from other candidates.
✨Tip Number 4
Showcase your curiosity by asking insightful questions about the company and its operations during interviews. This not only demonstrates your interest but also aligns with the company's value of continuous improvement.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous customer service experience you have, especially in a contact centre environment. Use specific examples to demonstrate your ability to handle queries with empathy and professionalism.
Showcase Your Skills: Mention your strong listening skills and your ability to work calmly under pressure. Provide examples of situations where you've successfully managed complex queries or suggested improvements in processes.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your curiosity about the role. Explain why you want to work in financial services and how you can contribute to the company's mission of making customers feel more confident about money.
How to prepare for a job interview at Search
✨Show Your Empathy
As a Customer Service Administrator, empathy is key. Be prepared to share examples of how you've handled customer queries with care and understanding in the past. This will demonstrate your ability to connect with customers on a personal level.
✨Demonstrate Problem-Solving Skills
Expect to face questions about handling complex situations. Prepare to discuss specific instances where you successfully resolved issues, showcasing your resilience and solution-focused mindset. This will highlight your capability to manage challenges effectively.
✨Ask Thoughtful Questions
A naturally curious mindset is valued in this role. Prepare insightful questions about the company’s approach to customer service or their training process. This shows your genuine interest in the position and willingness to learn.
✨Highlight Your Flexibility
The role requires working flexible hours. Be ready to discuss your availability and any previous experience you have with shift work. Emphasising your adaptability will reassure them that you can thrive in their dynamic environment.
