Customer Service Admin

Job Title: Administrator\\nLocation: Leeds City Centre\\nContract Type: Temporary (4-6 months)\\nWorking Hours: Monday to Friday, 35 hours per week (between 8am and 6pm)\\n\\nThis role is fully onsite for 12 weeks then there is the opportunity for hybrid working there after – please only apply if you can commit to 12 weeks fully office-based.\\n\\nDBS and credit check required!\\n\\nJob Description:\\n\\nWe are representing a local business who are seeking a motivated and organised General Admin Assistant to join their team in Leeds City Centre. This temporary position offers a great opportunity to gain valuable experience in a busy, professional work environment.\\n\\nKey Responsibilities:\\n\\nClient Interaction: Respond to inbound queries and provide effective solutions, escalating more complex issues to the appropriate team when necessary.\\n\\nData Management: Ensure accurate and timely updates of client and creditor information across various systems. Handle sensitive financial data while ensuring data privacy and security.\\n\\nIssue Resolution: Investigate and address discrepancies in client data or workflows, or escalate to the relevant team for further action.\\n\\nProcess Adherence: Follow established procedures for all tasks to ensure compliance with internal standards and the client journey.\\n\\nSupport for Vulnerable Clients: Recognise and appropriately assist vulnerable clients, following safeguarding protocols and referring them to additional support as required.\\n\\nWhat We're Looking For:\\n\\nExperience & Knowledge:\\n\\nPrevious experience in a high-volume, client-facing environment.\\n\\nExperience in a regulated or compliance-driven setting is desirable.\\n\\nProficiency in Microsoft Office tools (Word, Excel, Outlook, Teams) and the ability to navigate multiple systems simultaneously.\\n\\nSkills & Abilities:\\n\\nStrong written and verbal communication skills.\\n\\nAttention to detail and accuracy in all tasks.\\n\\nProblem-solving abilities and the capacity to work through challenges independently.\\n\\nAbility to manage time effectively, prioritise tasks, and meet deadlines in a dynamic environment.\\n\\nEmpathetic and professional approach when interacting with clients.\\n\\nComfortable working both independently and collaboratively as part of a team.\\n\\nIf you thrive in a role that involves problem-solving, attention to detail, and client-focused service, we encourage you to apply.\\n\\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age