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- Tasks: Help customers with financial inquiries and resolve issues efficiently.
- Company: Join a dynamic team in the financial services sector.
- Benefits: Enjoy hybrid work, weekly pay, and a competitive hourly rate.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Must have customer service experience and strong communication skills.
- Other info: Contract starts on January 13, 2025, with flexible working hours.
Customer Service Location: Gosforth (Hybrid working – fully on-site during training) Hours: Monday – Sunday, 35 hours per week Salary: £23,500 per year Contract: 6-month contract (Starting in January) Are you passionate about providing outstanding customer service? Do you have a natural ability to help others and resolve issues effectively? If you’re looking for a new challenge in a supportive and rewarding environment, we want to hear from you! We are recruiting for a Customer Service Advisor to join a customer-focused team. In this role, you will assist customers with a variety of queries and provide effective solutions through phone, email, and chat support. What Will You Be Doing? Customer Support: Deliver excellent service to customers via phone, email, and live chat, addressing inquiries and resolving issues. Problem-Solving: Handle a range of customer concerns, ensuring quick and accurate resolutions. Account Management: Assist customers with managing their accounts, including processing requests and providing information on products and services. Complaint Handling: Resolve complaints professionally and empathetically, ensuring customer satisfaction. Record Keeping: Accurately document all customer interactions and transactions. Sensitive Situations: Handle sensitive customer situations with empathy, especially when dealing with vulnerable customers or bereaved family members. What Do You Need to Apply? Communication Skills: Strong verbal and written communication skills. Customer Service Experience (Desired): Previous experience in a customer service role is beneficial but not essential. We’re looking for someone with a passion for helping people and solving problems! Empathy and Professionalism: The ability to remain calm, professional, and empathetic in all situations. Problem-Solving Skills: A proactive approach to finding solutions for customers’ needs. Attention to Detail: Ensure all interactions are recorded accurately and processes are followed. Willingness to Learn: We’ll provide full training and support to help you succeed! Additional Requirements: Background Checks: You will be required to pass a credit check and DBS check as part of the recruitment process. Why Apply? Training and Support: Comprehensive training will be provided to help you succeed in the role. Make a Difference: Your work will have a real impact on customers’ satisfaction and experience.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Make sure to highlight your experience in financial services during any conversations or networking opportunities. This will show that you understand the industry and can relate to the specific needs of customers.
✨Tip Number 2
Practice your problem-solving skills by role-playing common customer service scenarios. This will help you feel more confident when addressing potential issues during the interview process.
✨Tip Number 3
Familiarize yourself with the latest policies and products in the financial services sector. Being knowledgeable will not only impress your interviewers but also prepare you for the types of questions you may encounter.
✨Tip Number 4
Demonstrate your excellent communication skills by engaging in conversations with friends or family about customer service experiences. This practice will help you articulate your thoughts clearly and effectively during interviews.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in customer service, especially within financial services. Use specific examples that showcase your ability to resolve customer inquiries and handle complaints effectively.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues for customers in the past. This will demonstrate your problem-solving abilities and your commitment to delivering excellent service.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Highlight your communication skills, ability to work in a fast-paced environment, and any relevant training or certifications.
Craft a Strong Cover Letter: Write a cover letter that expresses your passion for customer service and your understanding of the financial services industry. Mention why you are excited about this opportunity and how you can contribute to the team.
How to prepare for a job interview at Search
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within financial services. Be prepared to share specific examples of how you've successfully resolved customer issues and delivered excellent service.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to discuss your approach to problem-solving. Think of scenarios where you had to think on your feet and come up with effective solutions for customers, especially in fast-paced environments.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Remember to listen actively to the interviewer’s questions and respond thoughtfully.
✨Prepare for Sensitive Situations
Since the role involves dealing with calls of a sensitive nature, prepare yourself to discuss how you would handle distressing situations. Show empathy and understanding while maintaining professionalism.
