Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with financial inquiries and resolve issues efficiently.
- Company: Join a dynamic team in the financial services sector.
- Benefits: Enjoy hybrid work, weekly pay, and a competitive hourly rate.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Must have customer service experience and strong communication skills.
- Other info: Contract starts on January 13, 2025, with flexible working hours.
Customer Service Advisor
Before applying for this role, please read the following information about this opportunity found below.
Location: Gosforth (Hybrid working opportunity )
Hours: Monday – Sunday, 35 hours per week – rota\’d weekend shifts
Salary: £23,500
Contract: 6-month contract (immediate start)
Are you passionate about delivering exceptional customer service? Do you have experience handling complex queries, and a natural empathetic nature? If you\’re ready to take the next step in your career, we want to hear from you!
I am recruiting on behalf of a leading financial services company, which is expanding its team. In this role, you will support customers with credit card and savings-related issues, especially in fraud cases, ensuring their accounts remain secure and protected.
What Will You Be Doing?
Provide outstanding customer service through phone, email, and chat support.
Respond to customer inquiries regarding credit card and savings accounts, transactions, and financial products.
Offer guidance and information on credit card and savings account features, terms, and services.
Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues.
Resolve customer complaints effectively, ensuring a positive resolution in line with company policies.
Process account changes, including address updates, card replacements, and beneficiary changes.
Maintain accurate records of customer interactions and transactions within the system.
Ensure a high level of customer satisfaction through empathetic, professional communication.
Have compassion, sensitivity and resilience when dealing with vulnerable customers or bereaved family membersWhat Do You Need to Apply?
Proven communication skills, both verbal and written.
Desired but not necessary experience in financial services.
Strong attention to detail and a problem-solving approach.
Empathy and professionalism, especially when dealing with sensitive or vulnerable customers.
Ability to manage and resolve customer issues effectively and efficiently.
IT Literate Additional Requirements:
Must be able to pass a credit check and DBS check as part of the application process.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Make sure to highlight your experience in financial services during any conversations or networking opportunities. This will show that you understand the industry and can relate to the specific needs of customers.
✨Tip Number 2
Practice your problem-solving skills by role-playing common customer service scenarios. This will help you feel more confident when addressing potential issues during the interview process.
✨Tip Number 3
Familiarize yourself with the latest policies and products in the financial services sector. Being knowledgeable will not only impress your interviewers but also prepare you for the types of questions you may encounter.
✨Tip Number 4
Demonstrate your excellent communication skills by engaging in conversations with friends or family about customer service experiences. This practice will help you articulate your thoughts clearly and effectively during interviews.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in customer service, especially within financial services. Use specific examples that showcase your ability to resolve customer inquiries and handle complaints effectively.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues for customers in the past. This will demonstrate your problem-solving abilities and your commitment to delivering excellent service.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Highlight your communication skills, ability to work in a fast-paced environment, and any relevant training or certifications.
Craft a Strong Cover Letter: Write a cover letter that expresses your passion for customer service and your understanding of the financial services industry. Mention why you are excited about this opportunity and how you can contribute to the team.
How to prepare for a job interview at Search
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within financial services. Be prepared to share specific examples of how you've successfully resolved customer issues and delivered excellent service.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to discuss your approach to problem-solving. Think of scenarios where you had to think on your feet and come up with effective solutions for customers, especially in fast-paced environments.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Remember to listen actively to the interviewer’s questions and respond thoughtfully.
✨Prepare for Sensitive Situations
Since the role involves dealing with calls of a sensitive nature, prepare yourself to discuss how you would handle distressing situations. Show empathy and understanding while maintaining professionalism.
