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For Companies At a Glance
- Tasks: Help customers with financial inquiries and resolve issues efficiently.
- Company: Join a dynamic team in the financial services sector.
- Benefits: Enjoy hybrid work, weekly pay, and a competitive hourly rate.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Must have customer service experience and strong communication skills.
- Other info: Contract starts on January 13, 2025, with flexible working hours.
Job Description
Customer Service – Financial services6 month minimum temp contractMonday – Friday – some Saturday's – Gosforth£12.91ph – weekly payMay 2025 Do you have experience within financial services? Do you enjoy delivering excellent customer service? Do you like resolving problems and coming up with solutions? Do you enjoy working in a fast-paced environment?As Customer Service advisor you will effectively and professionally resolve customer enquiries all related to financial services, within a timely manner and ensure the best service is provided to all customers. To provide an effective and professional service to all customers Delivering the right outcomes for all callers Effective handling of complaints, delivering resolutions and customer satisfaction Taking inbound calls in a timely manner Identify customers' needs and demonstrate effective problem-solving techniques Keep up to date with policies and products Build growing and sustainable relationships by going the extra mile Dealing with calls of a sensitive nature in potentially distressing situations. Maintaining accurate and up to date records and systemsWhat we are looking for… YOU MUST HAVE EXPERIENCE WITHIN CUSTOMER SERVICE You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers. Good listening skills Good problem solving skills Able to manage your time wisely to meet call handle time Excellent communication skills learn new systems Ability to multi-task and use various systems whilst engaging with customers over the phonePlease APPLY NOW to avoid disappointment
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Make sure to highlight your experience in financial services during any conversations or networking opportunities. This will show that you understand the industry and can relate to the specific needs of customers.
✨Tip Number 2
Practice your problem-solving skills by role-playing common customer service scenarios. This will help you feel more confident when addressing potential issues during the interview process.
✨Tip Number 3
Familiarize yourself with the latest policies and products in the financial services sector. Being knowledgeable will not only impress your interviewers but also prepare you for the types of questions you may encounter.
✨Tip Number 4
Demonstrate your excellent communication skills by engaging in conversations with friends or family about customer service experiences. This practice will help you articulate your thoughts clearly and effectively during interviews.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in customer service, especially within financial services. Use specific examples that showcase your ability to resolve customer inquiries and handle complaints effectively.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues for customers in the past. This will demonstrate your problem-solving abilities and your commitment to delivering excellent service.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Highlight your communication skills, ability to work in a fast-paced environment, and any relevant training or certifications.
Craft a Strong Cover Letter: Write a cover letter that expresses your passion for customer service and your understanding of the financial services industry. Mention why you are excited about this opportunity and how you can contribute to the team.
How to prepare for a job interview at Search
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within financial services. Be prepared to share specific examples of how you've successfully resolved customer issues and delivered excellent service.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to discuss your approach to problem-solving. Think of scenarios where you had to think on your feet and come up with effective solutions for customers, especially in fast-paced environments.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Remember to listen actively to the interviewer’s questions and respond thoughtfully.
✨Prepare for Sensitive Situations
Since the role involves dealing with calls of a sensitive nature, prepare yourself to discuss how you would handle distressing situations. Show empathy and understanding while maintaining professionalism.
