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- Tasks: Join us as a Customer Service Administrator, handling calls and supporting office and warehouse tasks.
- Company: Be part of a dynamic team in Livingston, contributing to smooth operations in a growing industry.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for skill development.
- Why this job: This role offers a fast-paced environment where you can make a real impact and grow your career.
- Qualifications: Previous customer service or admin experience is preferred; strong communication and problem-solving skills are essential.
- Other info: Flexibility in working hours, including weekends, is required.
Job Title: Customer Service Administrator (Office & Warehouse Support)
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Location: Livingston
Salary: £27,000 per annum
Working Hours: 9:30am – 6:00pm, Monday to Friday (flexible availability required for shifts between 6am – 10pm, including weekends if necessary)
About the Role:
We are currently seeking a Customer Service Administrator (CSA) to join our dynamic team on a client site in Livingston. In this role, you will be supporting both the office and warehouse functions, ensuring smooth and efficient operations. You will be responsible for handling inbound calls, managing administrative back-office tasks, and utilising multiple systems for day-to-day activities. A keen eye for detail, great organisational skills, and the ability to adapt to a fast-paced environment are essential for success in this role.
Key Responsibilities:
Handling inbound customer service calls in a professional and efficient manner.
Managing back-office administrative tasks including data entry, order processing, and record-keeping.
Using multiple systems for managing inventory, processing orders, and other related tasks.
Printing and labeling products accurately for warehouse and dispatch.
Ensuring the smooth coordination between office administration and warehouse functions.
Maintaining accurate and up-to-date records, ensuring all information is inputted correctly.
Supporting other ad-hoc administrative and warehouse tasks as required.
Key Skills & Attributes:
Strong attention to detail and a high level of accuracy.
Excellent communication skills, both verbal and written.
Previous experience in customer service or administrative roles, ideally within a warehouse or logistics environment.
Proficiency in using various computer systems and applications.
Ability to work efficiently under pressure and manage multiple tasks simultaneously.
Flexibility to work outside standard hours, including weekends, as required.
Strong problem-solving skills and a positive attitude.
Why Join Us?
Competitive salary of £27,000 per annum.
Full-time role with the opportunity to work in a supportive and fast-paced environment.
Flexibility in working hours, with opportunities for additional shifts.
A chance to contribute to a growing team and develop new skills within an exciting industry.
If you\’re ready for a new challenge and meet the criteria, we\’d love to hear from you! Apply today to join our team in Livingston.
Note: This role requires flexibility in working hours, including shifts between 6am and 10pm, as well as weekend coverage when necessary.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the specific systems and software commonly used in customer service and warehouse environments. This knowledge will not only help you stand out during interviews but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for the types of calls you might receive, showcasing your ability to manage customer interactions effectively.
✨Tip Number 3
Highlight your flexibility and willingness to work outside standard hours. Be prepared to discuss your availability during the interview, as this role requires shifts that may include weekends and evenings.
✨Tip Number 4
Research common challenges faced in customer service and warehouse operations. Being able to discuss these issues and suggest potential solutions during your interview can demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills like attention to detail, communication, and proficiency with computer systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples from your past experiences that demonstrate your ability to handle customer service calls and manage administrative tasks effectively.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability for shifts between 6am and 10pm, including weekends. This shows your willingness to adapt to the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Search
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice responding clearly and professionally.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, especially when managing records and processing orders. Prepare examples from your past experience where your attention to detail made a difference, such as catching errors or improving processes.
✨Demonstrate Your Problem-Solving Abilities
Employers value candidates who can think on their feet. Think of scenarios where you successfully resolved customer issues or streamlined administrative tasks. Be ready to discuss these examples and the positive outcomes that resulted.
✨Emphasise Your Flexibility
Given the requirement for flexible working hours, it's important to convey your willingness to adapt. Share any previous experiences where you had to adjust your schedule or take on additional shifts, showing that you're committed to supporting the team.