At a Glance
- Tasks: Engage with customers, renew contracts, and identify solutions to enhance their experience.
- Company: Dynamic company in Edinburgh focused on customer relationships and growth.
- Benefits: Competitive salary, annual bonus, full training, and career progression.
- Other info: Join a supportive team culture with clear opportunities for personal development.
- Why this job: Make a real impact by helping customers while developing your sales skills.
- Qualifications: Strong communication skills and a customer-first attitude are essential.
Looking for your next chapter? Do you enjoy speaking with customers, building relationships, and finding solutions that genuinely help people? Whether you're currently working in a contact centre, customer service environment, account management, or have experience in outbound calling, this could be the perfect opportunity to take your career in a new direction.
We're looking for motivated, customer-focused individuals to join a successful and growing team where your personality, communication skills, and drive to deliver great service matter just as much as your previous sales experience.
What's in it for you?
- Competitive salary of £26,750 - £28,500
- 10% annual performance bonus
- Modern Edinburgh Gyle office location
- Full training and ongoing development
- Clear opportunities to build commercial and sales skills
- Supportive team culture with genuine career progression opportunities
- A role that combines customer service, relationship building, and sales
- The chance to make a real impact by helping customers get the most value from their services
The Role
As a Customer Retention & Sales Advisor, you'll play a key role in supporting existing business customers. You'll engage with customers through outbound and inbound conversations, helping them renew contracts, understand available services, and identify solutions that best meet their needs. This isn't a hard-sales environment. Success comes from building trust, understanding customer requirements, and delivering an excellent experience while achieving commercial objectives.
You'll be responsible for:
- Speaking with existing customers regarding contract renewals and service agreements
- Identifying opportunities to introduce additional products and services where appropriate
- Handling customer enquiries and guiding customers through available options
- Building strong relationships through professional phone and email communication
- Resolving customer queries and ensuring a positive customer experience
- Working collaboratively with colleagues to achieve team and business goals
- Maintaining accurate customer records and updating CRM systems
- Supporting contract administration activities to ensure a smooth customer journey
- Continuously developing your skills and contributing to a positive team culture
Who We're Looking For
We're keen to hear from people who enjoy talking to customers and are motivated by achieving results. You may currently work in:
- Contact Centres
- Customer Service
- Retentions
- Account Management
- Business Development
- Sales Support
- Hospitality or Retail environments with strong customer interaction
Most importantly, you'll bring:
- Excellent communication and relationship-building skills
- A positive, resilient, and customer-first attitude
- Confidence speaking with customers over the phone
- A desire to learn and develop commercial skills
- Strong organisation and attention to detail
- The ability to work both independently and as part of a team
- A proactive approach to solving problems and delivering great customer outcomes
- Experience using CRM systems or Microsoft Office (advantageous but not essential)
Why Apply?
This is an excellent opportunity for someone who enjoys customer interaction but is looking to broaden their experience, develop sales and commercial skills, and join a business that genuinely invests in its people. If you're ambitious, customer-focused, and ready for your next career move, we'd love to hear from you.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Retention & Sales Advisor employer: Search
Join a dynamic team in the heart of Edinburgh Gyle, where your passion for customer service and sales can flourish. We offer a competitive salary, a supportive work culture, and clear pathways for career progression, ensuring that you not only grow professionally but also make a meaningful impact on our customers' experiences. With full training and ongoing development, this is an excellent opportunity to enhance your skills in a role that values your contributions and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention & Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Customer Retention & Sales Advisor role.
✨Tip Number 3
Don’t forget to showcase your personality! The job is all about building relationships, so let your genuine self shine through during conversations. Share stories that highlight your customer service skills and how you’ve made a difference in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenge of helping customers thrive.
We think you need these skills to ace Customer Retention & Sales Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Retention & Sales Advisor role. Highlight any customer service or sales experience you have, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how your previous roles have prepared you for this position. Keep it friendly and engaging!
Show Off Your Personality:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. We’re looking for motivated individuals who can build relationships, so show us what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Search
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Retention & Sales Advisor role. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you articulate your fit for the position.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully built relationships with customers in previous roles, as this will demonstrate your ability to connect and engage effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you resolved customer issues or identified opportunities for upselling. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Team Spirit
This role involves collaboration, so be ready to discuss how you work well in a team. Share examples of how you've contributed to team goals or supported colleagues in achieving success. Highlighting your team spirit will show that you're a great fit for their supportive culture.
