At a Glance
- Tasks: Deliver exceptional customer experiences and drive marketing initiatives in a luxury property setting.
- Company: Join a growing luxury property business in beautiful St Andrews.
- Benefits: Competitive salary, hands-on experience, and opportunities for personal growth.
- Other info: Fast-paced environment with opportunities for creativity and innovation.
- Why this job: Shape guest experiences and contribute to strategic decisions in a dynamic team.
- Qualifications: Commercial mindset, data-savvy, and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
Are you commercially minded, creatively driven, and passionate about delivering exceptional customer experiences? We are seeking a Customer & Marketing Executive to join our growing luxury property business in St Andrews.
This is a dynamic, hands-on role within a premium, service-led property business, where you'll play a key part in shaping both the guest experience and the commercial performance of the business.
About the RoleThis is a varied position spanning customer experience, marketing, and business operations, giving you exposure across the full guest journey - from initial enquiry to post-stay engagement - while also contributing to strategic decisions through data and insight.
You will work closely within a small, agile team, predominantly on-site in St Andrews, with external property visits and involvement in guest check-ins and check-outs.
Key Responsibilities- Customer Experience
- Deliver a seamless, high-end guest journey from enquiry through to departure.
- Manage customer enquiries with professionalism and attention to detail.
- Handle bespoke guest requests, ensuring a personalised, luxury experience.
- Support guest check-ins and check-outs where required.
- Marketing & Brand Development
- Create engaging video and visual content showcasing properties.
- Develop innovative, creative ideas to increase engagement while maintaining a slick, premium brand identity.
- Support social media and digital marketing activity.
- Ensure all marketing output reflects a high-quality, aspirational feel.
- Market Analysis & Performance
- Monitor market trends and competitor activity within the short-stay and luxury property sector.
- Assess and optimise advertising platforms and return on investment (ROI).
- Contribute to data-driven decisions to improve performance and growth.
- Guest Engagement & Retention
- Engage with guests post-stay to gather feedback and encourage repeat bookings.
- Support brand loyalty through excellent follow-up and relationship management.
- Business & Operational Support
- Support internal processes and continuous improvement initiatives.
- Use data and analytics to build business cases for new ideas and improvements.
- Take ownership of mini projects and case studies within the business.
- Work collaboratively across a small team, contributing wherever needed.
We are looking for someone who is:
- Commercially minded with a strong understanding of business performance.
- Confident working with data and analytics to support decision-making.
- Experienced in assessing ROI across marketing or commercial activities (essential).
- Highly organised, with the ability to manage projects and take ownership.
- A strong communicator with a polished, professional approach.
- Proactive, adaptable, and comfortable working in a fast-paced environment.
Marketing experience is desirable but not essential - a strong commercial mindset and analytical capability are key.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer & Marketing Executive employer: Search
Join our luxury property business in St Andrews, where we prioritise exceptional customer experiences and foster a collaborative work culture. As a Customer & Marketing Executive, you'll benefit from a dynamic environment that encourages creativity and professional growth, with opportunities to engage directly with guests and influence strategic decisions. Our commitment to employee development and a premium service ethos makes us an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Marketing Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer experience and marketing shine through. Be yourself and share your creative ideas – it’s all about making a memorable impression.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions related to customer service and marketing, and think of examples from your past experiences that highlight your skills and achievements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Customer & Marketing Executive
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional customer experiences. Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for customers.
Be Data-Driven:Since we love making decisions based on data, highlight any experience you have with analytics or market research. Show us how you've used data to improve performance or drive marketing strategies.
Tailor Your Application:Make sure your application speaks directly to the role. Use keywords from the job description and relate your skills and experiences to the responsibilities listed. We want to see how you fit into our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Search
✨Know the Company Inside Out
Before your interview, make sure you research the luxury property business thoroughly. Understand their values, recent projects, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Experience Skills
Prepare specific examples of how you've delivered exceptional customer experiences in the past. Think about times when you went above and beyond for a guest or client. This is crucial for a role focused on shaping the guest journey, so be ready to share these stories!
✨Demonstrate Your Marketing Savvy
Even if marketing experience isn't essential, it’s beneficial to discuss any relevant skills or projects. Bring along ideas for engaging content or innovative marketing strategies that could enhance the brand's presence. This shows you're proactive and ready to contribute from day one.
✨Be Data-Driven
Since the role involves using data and analytics for decision-making, prepare to discuss how you've used data in previous roles. Whether it's assessing ROI or monitoring market trends, being able to articulate your analytical skills will impress the interviewers and align with their expectations.
