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- Tasks: Assist customers with queries and complaints while ensuring exceptional service.
- Company: Award-winning company dedicated to helping customers find their dream homes.
- Benefits: Competitive salary, bonus scheme, extra holiday, and hybrid working.
- Why this job: Join a close-knit team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills, attention to detail, and experience in customer service.
- Other info: Enjoy early finishes on Fridays and great career opportunities.
The predicted salary is between 21600 - 32400 £ per year.
Customer Care Advisor – ASAP
Location – Manchester – Parking Onsite – Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week.
Salary – £30,000
Start date – ASAP
Working Hours – Monday to Friday – 9am – 6pm – No Weekends
Why Join Us?
Our Client pride’s themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you’ll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.
What You’ll Do:
• Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email.
• Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction.
• Communicate Effectively: Handle customer queries via phone, email, and written correspondence.
• Ensure Compliance: Follow compliance processes to maintain service integrity.
• Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards.
Key Responsibilities:
• Provide outstanding customer service on a day-to-day basis.
• Monitor and ensure SLAs are met for all customers.
• Develop and maintain effective communication channels with all departments.
• Respond to email requests within 24 hours and ensure all customer queries are addressed promptly.
What We’re Looking For:
• Customer Focused Individuals
• Resilience
• Attention to Detail: Meticulous in all tasks.
• Enthusiasm to Learn: Keen for continual development.
• Flexibility: Adaptable to undertake specific projects as required.
• Brand Advocacy: Promote companies culture and values.
Who You’ll Work With:
• External: Contractors, Customers, Agencies, Clients.
• Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments.
Our Culture:
• Flexible approach to work.
• Desire to learn new skills and progress within the company.
• Inspire colleagues by setting a great example.
Ready to Make a Difference?
Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care!
Apply Today!
Customer Care Advisor employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to shine when discussing how you can provide exceptional customer service and handle complaints effectively.
✨Tip Number 3
Show off your skills! If you have experience with customer care or dealing with complaints, be ready to share specific examples. Highlighting your attention to detail and communication skills will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals like you!
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your experience in customer service, especially dealing with complaints, and show how you can bring that high level of care to our team.
Show Off Your Communication Skills: Since this role requires top-notch communication skills, don’t shy away from showcasing them in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles.
Be Detail-Oriented: Attention to detail is key for this position. Double-check your application for any typos or errors before hitting send. We want to see that you can represent our brand positively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Search
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission in helping customers find their dream homes and how they deliver exceptional service. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a Customer Care Advisor, communication is key. Prepare examples of how you've effectively handled customer complaints or tricky situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your ability to communicate clearly and professionally.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you've ensured accuracy in your previous work, whether it's preparing invoices or managing customer queries. You might even want to bring along a few examples of your work that highlight this skill.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific customer situations. Think about potential challenges you might face in the role and prepare thoughtful responses. This shows that you're proactive and ready to tackle the fast-paced environment they mentioned.