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- Tasks: Assist customers with queries and complaints while ensuring exceptional service.
- Company: Award-winning company dedicated to helping customers find their dream homes.
- Benefits: Competitive salary, bonus scheme, extra holiday, and hybrid working.
- Why this job: Join a close-knit team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills, attention to detail, and experience in customer service.
- Other info: Enjoy early finishes on Fridays and great career opportunities.
Looking for a rewarding salary and bonus scheme?
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Wanting to work from home?
Craving an early finish on a Friday?
Desires additional holiday allowance?
I could go on….
Our award winning client is passionate about finding their customer\’s their dream home whilst providing exceptional customer service and after care.
They are looking for a Customer Care Advisor to join their close knit team, this position requires a high level of customer care and attention to detail and the successful individual will go above and beyond when required to do so.
This is a varied role however the main duties include:
* Deal with customer complaints
* Liaise with customers, contractors and suppliers to ensure remedial issues are dealt with in a timely manner.
* Preparation of invoices
* Represent the brand in a positive light whilst delivering the highest quality customer service at all times.
This is a fast paced position and requires someone who can effectively prioritise there time, out with these skills you would be expected to demonstrate the following experience:
* High level communication skills
* Ability to work under pressure
* Computer literate (outlook, excel, word)
* Experience dealing with complaints
* Great attention to detail
As mentioned they offer a rewarding salary of £27K, plus an annual onus of up to 22%. The operating hours are Mon – Thurs 8.45am -5.30 pm and an early finish of 3pm on a Friday. This is a hybrid working role were you will be expected to work in their City Centre office 2 days per week.
This position seldom becomes available so don\’t miss your chance and apply today.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Care Advisor employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to shine when discussing how you can provide exceptional customer service and handle complaints effectively.
✨Tip Number 3
Show off your skills! If you have experience with customer care or dealing with complaints, be ready to share specific examples. Highlighting your attention to detail and communication skills will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals like you!
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your experience in customer service, especially dealing with complaints, and show how you can bring that high level of care to our team.
Show Off Your Communication Skills: Since this role requires top-notch communication skills, don’t shy away from showcasing them in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles.
Be Detail-Oriented: Attention to detail is key for this position. Double-check your application for any typos or errors before hitting send. We want to see that you can represent our brand positively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Search
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission in helping customers find their dream homes and how they deliver exceptional service. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a Customer Care Advisor, communication is key. Prepare examples of how you've effectively handled customer complaints or tricky situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your ability to communicate clearly and professionally.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you've ensured accuracy in your previous work, whether it's preparing invoices or managing customer queries. You might even want to bring along a few examples of your work that highlight this skill.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific customer situations. Think about potential challenges you might face in the role and prepare thoughtful responses. This shows that you're proactive and ready to tackle the fast-paced environment they mentioned.