At a Glance
- Tasks: Manage customer enquiries and returns in a lively team environment.
- Company: Leading business in Cumbernauld with a supportive culture.
- Benefits: £14.00 per hour, holiday pay, and free on-site parking.
- Other info: Temp contract for at least 8 weeks with potential for extension.
- Why this job: Gain valuable customer service experience while working in a dynamic team.
- Qualifications: Previous customer service experience and strong written communication skills required.
Based in Cumbernauld | fully office-based role with free parking on-site
Full-Time role | 8:30am to 5:00pm | Monday to Friday
Temp contract for a minimum of 8 weeks | potential for extension
Pay rate of £14.00 per hour + holiday pay
Search Consultancy are delighted to be working with a leading business based in Cumbernauld to recruit a Customer Service Advisor on a Temp Contract for at least 8 weeks to support on a project.
The successful candidates will be working in a supportive and lively team taking full responsibility for emailed enquiries, customer returns/repairs co-ordination and associated administration.
Duties involved in this role will include:
- Taking ownership & management of the enquiries & returns inbox - dealing with a high volume of enquiries in a courteous & professional manner
- Processing return & repair requests, ensuring that return labels are correctly issued to customers in good time
- Providing customers with tracking information
- Escalating more in-depth or complex return & repair requests to the relevant team member to pick up
- Ensuring that all return & repair requests are correctly logged on the internal system and updated on Excel sheets
- Various other ad hoc customer service & administrative tasks as required/directed
In order to be considered for this role your skills and experience should include:
- Previous experience within Customer Service - preferably multi-channel office-based - this experience is ESSENTIAL
- First class written communication skills - as the vast majority of this role will be dealing with emailed correspondence
- Solid IT skills (particularly MS Excel) with the ability to pick up new systems quickly
If this is the role for you, apply now!
Please note that only applicants who have the required skills and experience detailed above will be considered for this role.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Administrator in Cumbernauld employer: Search
Join a dynamic and supportive team in Cumbernauld as a Customer Service Administrator, where your contributions are valued and recognised. Enjoy the benefits of a fully office-based role with free on-site parking, a competitive pay rate, and the opportunity to develop your skills in a fast-paced environment. With a focus on employee growth and a culture that promotes collaboration, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Cumbernauld
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Search.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Search. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator in Cumbernauld
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Search.
How to prepare for a job interview at Search
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Search's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Search offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
