Search is seeking an ambitious Contact Centre Sales & Service Manager to own and shape a growing consumer-focused operation in the UK. You will lead a team of around 14 contact centre advisors and Senior Agents, driving both sales and customer service performance with a focus on delivering an excellent customer experience.
You will use performance data and AI-enabled insights to optimise channels, campaigns and dialler strategies, while coaching your team and aligning with GDPR and
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Contact Centre Leader: Drive Sales, Service & Growth employer: Search
Search is an exceptional employer that values innovation and growth, offering a dynamic work culture where employees can thrive in their careers. With hybrid working options in vibrant cities like Edinburgh and London, we provide our team with the flexibility to balance work and life while enjoying competitive salaries, comprehensive benefits, and opportunities for professional development in the travel industry.
