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- Tasks: Lead client relationships and ensure top-notch service delivery.
- Company: Join a well-established accountancy firm in Liverpool with a strong reputation.
- Benefits: Enjoy 25 days holiday, pension, free parking, and career growth opportunities.
- Why this job: Be at the heart of client satisfaction and business growth in a supportive culture.
- Qualifications: Experience in client-facing roles; ACA/ACCA qualification preferred but not essential.
- Other info: We value diversity and encourage all qualified applicants to apply.
Client Services Manager We are currently recruiting on behalf of a well-established accountancy firm for a Client Services Manager in Liverpool. This is an exciting opportunity to take on a leadership role where you will be responsible for managing client relationships and ensuring the delivery of exceptional services. As the Client Services Manager, you will be central to maintaining client satisfaction and supporting the growth of the business. Key Responsibilities include: * Manage a varied client portfolio, delivering excellent services * Collaborate with senior partners to drive the development and growth of the firm. * Provide accounting services such as bookkeeping, VAT, management accounts, and year-end accounts for SME clients, including sole traders, partnerships, and limited companies. * Maintain a client-centric approach, striving for excellence in all client interactions. * Overseeing team performance * Monitor KPI's to ensure the firm's wider strategies and objectives are being met. * Monitor client feedback, identifying areas for improvement and implementing strategies to enhance service delivery. Skills required: We're looking for a motivated and analytical individual with the following skills and experience. * Strong experience in a client-facing role within professional services, ideally in an accountancy firm or similar. * ACA/ACCA qualification or QBE with a strong working knowledge of VAT and accounting standards. * Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships. * Leadership experience, with the ability to inspire and manage a team. * Highly organised with strong time-management skills and the ability to prioritise effectively. * Knowledge of accountancy practices or financial services is desirable but not essential. Benefits include: * £(phone number removed) (depending on experience) * 25 days holiday + 8 days bank holidays * Pension * Free onsite parking * Opportunities for career progression within a growing firm. * A supportive and inclusive work culture with a focus on professional development and work/life balance. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Client Services Manager employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Make sure to highlight your experience in client-facing roles, especially within professional services. This will show that you understand the nuances of managing client relationships and delivering exceptional service.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've inspired and managed a team in the past. This is crucial for a role that involves overseeing team performance.
✨Tip Number 3
Familiarize yourself with the key performance indicators (KPIs) relevant to client services in an accountancy firm. Being able to discuss how you've monitored and improved KPIs in previous roles can set you apart.
✨Tip Number 4
Show your commitment to continuous improvement by discussing any strategies you've implemented based on client feedback. This aligns perfectly with the firm's focus on enhancing service delivery.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client-facing roles, particularly within professional services or accountancy. Emphasize your leadership skills and any relevant qualifications like ACA/ACCA.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've managed client relationships and improved service delivery.
Highlight Relevant Experience: In your application, focus on your experience with bookkeeping, VAT, and management accounts. Discuss your ability to monitor KPIs and implement strategies for improvement, as these are key aspects of the role.
Showcase Communication Skills: Since excellent communication is crucial for this position, provide examples of how you've successfully built and maintained strong client relationships. This could include instances where you resolved client issues or received positive feedback.
How to prepare for a job interview at Search
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing client relationships. Highlight specific examples where you successfully maintained or improved client satisfaction, as this is crucial for the role.
✨Demonstrate Leadership Experience
Since the position involves overseeing team performance, share instances where you led a team or project. Emphasize your ability to inspire and manage others effectively.
✨Understand the Firm's Services
Familiarize yourself with the accounting services offered by the firm, such as bookkeeping and VAT. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for KPI Discussions
Be ready to discuss how you have monitored KPIs in previous roles. Think of examples where you identified areas for improvement and implemented strategies that enhanced service delivery.
