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For Companies At a Glance
- Tasks: Provide top-notch service and ensure a safe, welcoming environment for residents.
- Company: Join a dynamic team in South West London focused on exceptional customer care.
- Benefits: Competitive pay, flexible hours, and a supportive work culture.
- Why this job: Be the friendly face that makes a difference in residents' lives every night.
- Qualifications: Strong communication skills and a valid UK driving licence required.
- Other info: Great opportunity for personal growth in a vibrant community.
The predicted salary is between 24000 - 36000 £ per year.
Location: South West London
Reports to: Residents Manager / Operations Team
Provide excellent front-of-house service, ensuring a safe, welcoming, and efficiently managed environment for residents and visitors. Support asset, risk, and contract management routines.
Key Responsibilities
- Deliver exceptional customer service in person, by telephone, and via email.
- Respond to complaints and concerns professionally, escalating where necessary.
- Maintain the cleanliness and safety of external areas.
- Operate and manage amenities, including coffee and beverage facilities.
- Assist with mobilisation, risk management, and contract administration.
- Hold a valid UK driving licence (Category B) for equipment operation.
Skills & Qualities
- Meticulous, dedicated, innovative, and supportive.
- Strong attention to detail and commitment to health and safety.
- Team player with excellent communication and problem-solving skills.
Other Responsibilities
- Support financial management and budget awareness.
- Ensure compliance with all company policies and data protection regulations.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Night Concierge in City of London employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on a Night Concierge role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, consider role-playing scenarios with friends or family to sharpen your responses to complaints and concerns.
✨Tip Number 3
Show off your attention to detail! When you get the chance to chat with potential employers, share examples of how you've maintained cleanliness and safety in previous roles. It’ll make you stand out!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Night Concierge in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in delivering exceptional customer service. We want to see how you've handled complaints and concerns in the past, so share some examples that showcase your professionalism and problem-solving skills.
Be Meticulous with Details: Attention to detail is key for the Night Concierge role. As you craft your application, double-check for any typos or errors. We appreciate a well-organised and clear application that reflects your dedication and meticulous nature.
Demonstrate Your Team Spirit: We’re looking for team players! In your written application, mention any experiences where you’ve collaborated with others to achieve a common goal. This will show us that you can work well within our operations team and contribute positively to our environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Night Concierge position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Search
✨Know Your Customer Service Basics
As a Night Concierge, you'll be the face of the company. Brush up on your customer service skills and think of examples where you've gone above and beyond for a customer. Be ready to discuss how you handle complaints and ensure a welcoming environment.
✨Show Off Your Attention to Detail
This role requires a meticulous approach. Prepare to share specific instances where your attention to detail made a difference. Whether it’s maintaining cleanliness or managing amenities, highlight how you ensure everything runs smoothly.
✨Demonstrate Problem-Solving Skills
You’ll need to tackle issues as they arise. Think of scenarios where you’ve successfully resolved problems, especially in high-pressure situations. Be ready to explain your thought process and how you prioritise safety and compliance.
✨Familiarise Yourself with Health and Safety Protocols
Health and safety are crucial in this role. Research relevant regulations and be prepared to discuss how you would ensure compliance. Showing that you understand the importance of these protocols will set you apart from other candidates.
