At a Glance
- Tasks: Support customers through complex financial situations with empathy and tailored advice.
- Company: Join a purpose-driven team making a real impact in people's lives.
- Benefits: Competitive salary, hybrid working, and flexible hours to fit your lifestyle.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be a Debt Advice Specialist and help individuals navigate challenging circumstances.
- Qualifications: Experience in handling complex customer situations and strong communication skills.
Location: Chester (Hybrid)
Salary: Up to £36,571
Contract: Permanent
We're looking for a Senior Customer Service Advisor to join a purpose-driven team dedicated to helping customers navigate complex and often vulnerable financial situations.
This is a permanent role working 40 hours per week (with options for 37.5 or 35 hours pro rata), with a hybrid setup (2-3 days in the office after training) offering a salary of up to £36,571.
The role involves supporting customers in complex and sensitive financial situations, providing tailored advice and helping them reach sustainable outcomes. This is more than a customer service role, it's an opportunity to provide meaningful, life-changing support. You'll act as a Debt Advice Specialist, using your judgement, empathy, and expertise to guide individuals through sensitive and challenging circumstances, often where there is no clear, standard solution.
Working Hours & Flexibility:
- 40 hours per week (with options for 37.5 or 35 hours - salary pro rata)
- Flexible shifts Monday-Saturday:
- Monday-Friday: 8am - 8pm
- Saturday: 8am - 5pm
- First 12 weeks office-based
- Full availability required for the first 6 weeks (training period)
- Thereafter, 2-3 days per week in the office / home based
About You:
- You'll be someone who thrives in complex, people-focused roles and is motivated by making a real impact.
- Proven experience handling complex customer situations, ideally within financial services or a regulated environment
- Confidence operating in ambiguous or high-pressure scenarios
- Excellent communication skills with the ability to adapt your style
- High levels of empathy and emotional intelligence
- Strong analytical and problem-solving capability
- Ability to remain calm and composed when supporting distressed or vulnerable customers
- Comfortable working without rigid processes, using judgement to guide decisions
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor - Hybrid in Chester employer: Search
Join a purpose-driven team in Chester as a Senior Customer Service Advisor, where you will have the opportunity to make a meaningful impact on customers facing complex financial challenges. With a hybrid working model, competitive salary, and a supportive work culture that prioritises employee growth and well-being, this role offers a unique chance to develop your skills while helping others navigate their financial journeys. Embrace a fulfilling career in an environment that values empathy, judgement, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Hybrid in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Hybrid in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Search:Your cover letter is your chance to shine! Tell us why you want to work at Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Search!
How to prepare for a job interview at Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
