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- Tasks: Support customers with outstanding payments and find suitable solutions.
- Company: Join a mission-driven company simplifying the car buying experience.
- Benefits: Enjoy 25 days holiday, private medical, and free breakfast in the office.
- Why this job: Make a real difference in customers' financial health while working in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Manchester – City Centre– Hybrid working (2 days at home)
Salary: £30,000 DOE + 10% Bonus per year
Working Hours: Monday – Friday 9am – 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am – 1pm (37.5 hours per week) (You will work a shorter week when you work the Saturday shift)
Start Date: February 2026
About Us: Their mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible.
You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers.
If you are passionate, driven, and committed to providing a first-class customer experience, we would love to hear from you.
Responsibilities:
- Handling telephone queries from customers experiencing financial difficulties
- Finding suitable payment solutions for missed payments
- Setting up payment plans and collaborating with specialist teams
- Showing compassion and understanding towards customers in vulnerable circumstances
- Recording conversations and administrative actions in relevant systems
- Reviewing processes for potential automation or enhancement
- Identifying and raising any risks with your line manager
Ideal Candidate:
- Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service
- Excellent communication and listening skills, both verbal and written
- Strong knowledge of financial principles and ways to support customers
- Desire to help customers improve their financial health
- Ability to proactively manage and prioritize caseload in line with KPIs
Perks:
- 25 days holiday (rising to 28 after 3 years' service) plus bank holidays
- Private Medical via Vitality, with reward schemes for you and your family
- Health cash plan via Health Shield for employees and children (dental, optical, etc.)
- Pension – 5% company contribution
- Free breakfast, drinks, and fruit in the office
- Employee discounts for major shops
- 1 day volunteer day per year
- Mental health care – 6 free counselling sessions via EAP
- Paid sick leave – enhanced company sick pay
- Enhanced family leave for primary and secondary caregivers
Please apply with your most up to date CV to discuss the role further. You must be able to pass a full Credit check and criminal background check!
Locations
Collections Advisor in Cheshire, Warrington employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the industry. A personal recommendation can make all the difference when you're trying to land that Collections Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to collections and customer service. We suggest role-playing with a friend to boost your confidence and refine your answers. Remember, showing empathy and communication skills is key!
✨Tip Number 3
Research the company thoroughly! Understand their mission and values, especially how they aim to simplify the car buying experience. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Collections Advisor in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Advisor role. Highlight any relevant experience in collections or customer service, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and your understanding of financial principles. Show us why you’re the perfect fit for our mission to simplify the car buying experience.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We want to see your personality, but also your ability to communicate effectively – just like you would with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Search
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their approach to customer service, especially in the context of helping customers with financial difficulties. This will show that you’re genuinely interested and aligned with their goals.
✨Showcase Your Communication Skills
As a Collections Advisor, exceptional communication is key. Prepare examples from your past experiences where you successfully handled difficult conversations or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy and Understanding
Since the role involves supporting customers in vulnerable situations, be ready to discuss how you’ve shown empathy in previous roles. Think of specific instances where you helped someone through a tough time, as this will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage a caseload. Prepare by thinking of various scenarios you might face as a Collections Advisor and how you would handle them. This will help you respond confidently and effectively during the interview.
