At a Glance
- Tasks: Lead a passionate team to create unforgettable guest experiences in luxury hospitality.
- Company: Join a renowned luxury retreat in the UK, known for exceptional service.
- Benefits: Enjoy competitive salary, 28 days leave, employee discounts, and complimentary meals.
- Other info: Full-time role with excellent career development opportunities and supportive team culture.
- Why this job: Be a hands-on leader in a vibrant environment that values guest satisfaction.
- Qualifications: Experience in luxury hospitality management and a passion for guest service.
Lead exceptional guest experiences in a luxury hospitality environment. We are recruiting for an experienced, hands-on Customer Care Manager to lead Front of House operations and inspire a high performing team to deliver outstanding service at every stage of the guest journey. This is a fantastic opportunity for a Customer Care Manager that is a passionate hospitality leader who thrives in a guest focused environment and enjoys leading from the front. You will be situated within one of the most renowned and leading luxury retreats in the UK and is a location you can genuinely be proud to be a part of.
The Role
- Oversee Reception, Reservations and key guest facing operations, while supporting the smooth running of the food and beverage offering.
- As part of the Duty Management team, play a pivotal role in the day to day operation of the retreat, ensuring exceptional service, operational excellence and an unforgettable guest experience.
What You'll Be Doing
- Lead, coach and motivate the Customer Care team to deliver exceptional service.
- Oversee Reception, Reservations and guest communications.
- Support front of house food and beverage operations.
- Drive consistently high guest satisfaction and service standards.
- Resolve guest concerns with professionalism and confidence.
- Work closely with all departments to ensure seamless daily operations.
- Act as Duty Manager, taking responsibility for the operation during your shifts.
- Ensure compliance with company policies, health & safety and operational procedures.
About You
- Management experience within luxury hospitality, boutique hotels, wellness, premium restaurants or similar environments.
- A proven background in leading customer facing teams.
- Experience overseeing front of house and/or food service operations.
- Confidence handling guest feedback and service recovery.
- Familiarity with hospitality booking systems and Microsoft Office.
- Excellent leadership, communication and organisational skills.
- Most importantly, you're a positive, hands-on leader who is passionate about creating memorable guest experiences and inspiring those around you.
Working Hours
- Full time, rota-based role (Monday-Sunday)
- Shifts between 7:00am and 8:00pm
- Weekend working required (minimum two weekends per month), with regular weekends off on a rotating basis.
What's on Offer
- Competitive salary
- 28 days annual leave
- Employee discounts
- Discounted stays and treatments
- Complimentary use of facilities
- Complimentary meals
- Recognition and reward scheme
- Supportive team culture
- Excellent opportunities for career development within a luxury hospitality business
Please Note - Due to location you will need your own transport.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Care Manager in Bulphan employer: Search
Search is an exceptional employer that values innovation and growth, offering a dynamic work culture where employees can thrive in their careers. With hybrid working options in vibrant cities like Edinburgh and London, we provide our team with the flexibility to balance work and life while enjoying competitive salaries, comprehensive benefits, and opportunities for professional development in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager in Bulphan
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Search. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Search
Don't be shy about reaching out to Search directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Care Manager in Bulphan
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Search and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Search
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
