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- Tasks: Support customers with their enquiries and deliver an amazing experience.
- Company: Join a friendly team in a supportive, hybrid working environment.
- Benefits: Enjoy 25 days holiday, gym discounts, and regular company events.
- Why this job: No experience needed; full training provided to kickstart your career.
- Qualifications: Strong communication skills and a positive attitude are key.
- Other info: Flexible working hours and a vibrant company culture await you.
The predicted salary is between 24800 - 24800 £ per year.
Location: Bradford / Hybrid
Salary: £24,800 + excellent benefits
Hours: Full-time, Monday-Friday on rotating shifts. Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home.
About the Role
We are looking for a friendly, confident Customer Service Representative to join our Customer Service team. You will be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience. No call centre experience is required - full training is provided.
What You’ll Do
- Handle inbound customer calls and queries across multiple channels
- Process cases efficiently and accurately
- Keep customers updated and ensure they fully understand outcomes
- Escalate issues when needed
- Record information clearly to support customer journeys
- Follow company policies, processes and regulatory requirements
- Represent positive behaviours and values in all interactions
What We’re Looking For
- Strong verbal and written communication
- A positive attitude and willingness to learn
- Someone who embodies values like teamwork, integrity and responsibility
- Adaptable, open to change and part of a celebratory, supportive culture
- Previous customer service experience is helpful but not essential
- No formal qualifications required
Training & Hybrid Working
- 4 week classroom training
- Hybrid working available after completing training
- Clear, achievable performance criteria support hybrid eligibility
Benefits
- 25 days holiday + bank holidays
- Hybrid working options available
- Regular company events and celebration days
- Pension scheme with strong employer contribution
- Gym membership discounts
- Cycle to Work scheme
- Free flu vouchers, eye tests, and other well-being perks
- Staff discounts
- Weekend reward scheme
- Annual company party with complimentary food & drink
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service - Call Centre in Bradford employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Call Centre in Bradford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Be yourself! The company is looking for someone with a positive attitude and a willingness to learn. Don’t be afraid to let your personality shine through – they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Customer Service - Call Centre in Bradford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and confident side. Remember, we’re looking for someone who embodies positive behaviours and values.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant skills or experiences that align with what we’re looking for, like strong communication skills or a positive attitude. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise: We appreciate clarity! When writing your application, keep your sentences clear and to the point. This helps us understand your qualifications and how you can contribute to delivering a great customer experience without getting lost in too much detail.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us. We can’t wait to hear from you!
How to prepare for a job interview at Search
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Representative does. Familiarise yourself with handling inbound calls and supporting customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong verbal and written communication is key for this position, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've effectively communicated in past experiences, even if they’re not from a call centre.
✨Emphasise Your Positive Attitude
The company values a positive attitude and willingness to learn. Be ready to share instances where you've tackled challenges with a smile or adapted to changes. This will demonstrate that you embody the values they're looking for.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.