At a Glance
- Tasks: Manage office operations, greet visitors, and ensure a welcoming environment.
- Company: Dynamic company in Birmingham with a focus on teamwork and inclusivity.
- Benefits: Competitive salary, potential for permanent role, and supportive workplace culture.
- Other info: Join a collaborative team that values diversity and personal growth.
- Why this job: Be the face of the business and create an exceptional workplace experience.
- Qualifications: Experience in facilities management and strong organisational skills required.
Location: Birmingham
Hours: Monday - Friday, 08:00 - 17:00
Contract: 3 months potential to go perm
Salary: £36-£42k DOE
About the Role
We are looking for a professional and proactive Reception/Office Manager to deliver an exceptional workplace experience while ensuring the smooth day-to-day running of office operations. This is a varied, hands-on role combining reception, facilities management, and office coordination. You will be the face of the business, providing a warm welcome to visitors while acting as the operational backbone of the workplace. You'll play a key part in maintaining high standards across both hard and soft FM services, ensuring compliance, safety, and outstanding service delivery at all times.
Key Responsibilities
- Facilities Management
- Support delivery of both hard and soft FM services
- Assist with Planned Preventative Maintenance (PPM) and reactive maintenance
- Ensure compliance with health, safety, environmental and legislative requirements
- Monitor site activity to maintain safety, quality, and environmental standards
- Work closely with contractors and third-party suppliers
- Maintain accurate system data and records
- Support project delivery to agreed timelines
- Front of House & Client Experience
- Act as the first point of contact, greeting visitors with professionalism and warmth
- Manage meeting rooms, AV equipment, and catering arrangements
- Ensure reception and client areas are consistently clean, organised, and welcoming
- Build and maintain strong client and stakeholder relationships
- Office & Workplace Management
- Oversee office supplies, layouts, and workspace planning
- Conduct daily facilities checks and coordinate maintenance works
- Manage building access systems and security protocols
- Develop and maintain emergency procedures and documentation
- Hospitality & Workplace Support
- Ensure pantry and kitchen areas are clean, stocked, and well maintained
- Manage catering supplies, consumables, and ordering
- Support onboarding, inductions, and internal events
- Financial & Administrative Support
- Raise purchase orders, process invoices, and handle financial queries
- Attend meetings and track workloads effectively
Skills & Experience
- Proven experience within Facilities Management (Hard & Soft Services)
- Previous experience in reception and/or office management
- Strong organisational skills with the ability to prioritise under pressure
- Professional, proactive, and solutions-focused approach
- Excellent communication and interpersonal skills
- Confident using Microsoft Office and workplace systems
What We're Looking For
- Enthusiastic, self-motivated, and driven
- Highly organised with strong attention to detail
- Calm under pressure and adaptable to change
- A natural relationship-builder who can engage with stakeholders at all levels
Culture & Values
You’ll be part of a collaborative environment where teamwork, trust, and accountability are key. We encourage a workplace culture that values wellbeing, diversity, and inclusion, ensuring everyone feels supported and empowered to succeed.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Reception and Office Manager in Birmingham employer: Search
As a Reception and Office Manager in Birmingham, you will thrive in a dynamic and supportive environment that prioritises employee wellbeing and professional growth. Our company fosters a culture of collaboration and inclusivity, offering opportunities for skill development and career advancement while ensuring a rewarding workplace experience. With a focus on maintaining high standards in facilities management and client relations, you will play a vital role in shaping a welcoming atmosphere for both staff and visitors.
