Area Operations Manager (Final Mile Logistics) Agile / Field-Based UK Driving Licence Required Logistics & Final Mile Delivery Industry Are you a high-performing operations leader with a passion for driving customer experience, operational excellence, and performance improvement? We are partnered with a leading organisation within the final mile delivery and logistics sector that is looking to appoint an experienced Area Operations Manager to support and enhance performance across a large delivery operation. This is a key leadership role, providing operational expertise, strategic insight, and performance coaching to regional management teams, ensuring exceptional service delivery for customers and clients across a fast-paced logistics network. Reporting directly to the Area Delivery Manager , you will play a pivotal role in driving operational performance, planning effectiveness, and divisional success. Acting as the second-in-command for the area, you will provide leadership cover when required and help shape the future performance strategy across the delivery operation. You will work closely with Regional Delivery Managers, Assistant Regional Delivery Managers, Community Managers, Planning Teams, and wider operational stakeholders to improve performance, strengthen customer outcomes, and ensure operational readiness during peak trading periods. Provide leadership and operational oversight in the absence of the Area Delivery Manager. - Coach and develop operational leaders to improve customer experience and performance across the final mile delivery journey. - Support the development and implementation of performance improvement strategies, training initiatives, and coaching programmes. - Analyse financial and operational performance data to identify opportunities for improvement and support operational decision-making. - Lead divisional resource and coverage planning, ensuring successful delivery during peak periods. - Work alongside planning teams to optimise operational efficiency through effective forecasting, round modelling, and resource allocation. - Drive the successful implementation and adoption of operational change initiatives. - Support the maintenance of operational standards, compliance requirements, and service excellence across the division. - Build strong relationships with internal stakeholders, including operational, commercial, planning, and compliance teams. - Contribute to maintaining positive and productive industrial and union relationships. Current UK Driving Licence Understanding of self-employed courier delivery models Strong coaching, mentoring, and leadership capability Proven ability to drive performance improvement initiatives Experience using operational and financial data to support decision-making Strong planning and problem-solving skills with the ability to develop effective contingency solutions This is an excellent opportunity to join a market-leading operation at a pivotal time of growth and transformation. You'll have the chance to influence regional performance, shape operational strategy, and make a measurable impact on both customer experience and business results. If you're an experienced operations leader looking for your next challenge within the fast-moving world of final mile logistics, we'd love to hear from you.
Area Operations Manager (Temporary) in Birmingham employer: Search
Search is an exceptional employer that values innovation and growth, offering a dynamic work culture where employees can thrive in their careers. With hybrid working options in vibrant cities like Edinburgh and London, we provide our team with the flexibility to balance work and life while enjoying competitive salaries, comprehensive benefits, and opportunities for professional development in the travel industry.
