At a Glance
- Tasks: Lead and motivate a high-performing admin team while ensuring top-notch service delivery.
- Company: Join a dynamic back office team in Glasgow, committed to operational excellence.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team culture.
- Other info: Fixed-term contract until December 2025 with opportunities for professional growth.
- Why this job: Be part of a role that drives continuous improvement and enhances client experiences.
- Qualifications: Experience in leading admin teams, strong people management skills, and a proactive problem-solving approach.
The predicted salary is between 30000 - 32000 £ per year.
Team Leader - Administration (Fixed-Term Contract until December 2025)
Location: Glasgow City Centre
Salary: £30,000 - £32,000 per annum
Working Hours: Monday to Friday, 9:00am - 5:00pm (Hybrid working 2 days in the office after training)
About the Role:
We are seeking an experienced and motivated Admin Team Leader to join our clients back office team on a fixed-term basis until December 2025. This is a key leadership role, responsible for ensuring a reliable and professional administrative service is delivered to clients, investment managers, advisers, and product providers.
As the Admin Team Leader, you will oversee the day-to-day operations of the Central Team, managing onboarding and servicing processes with a focus on operational excellence, team performance, and continuous improvement.
Key Responsibilities:
- Lead, develop, and motivate a high-performing admin team, fostering a positive and accountable team culture.
- Ensure all onboarding and servicing processes are consistently executed to the highest standards, supporting a seamless client experience.
- Produce and analyse management information (MI), including SLA performance, key performance indicators (KPIs), and key risk indicators (KRIs), for relevant internal committees and stakeholders.
- Monitor service delivery against agreed SLAs and performance standards, addressing inefficiencies and driving service improvements.
- Collaborate across departments, influencing timelines and managing expectations to support business goals.
- Drive continuous improvement initiatives that enhance operational efficiency and customer/user experience (CX/UX).
- Ensure operational resilience within the team and adherence to all relevant business continuity and compliance policies.
The suitable candidate will have:
- Proven experience in leading administrative or operational teams in a professional services or financial environment.
- Strong people management and coaching skills, with a track record of developing high-performing teams.
- Excellent organisational and analytical skills, with the ability to interpret data and implement performance improvements.
- Confident communicator, comfortable negotiating and influencing across different levels of the business.
- A proactive approach to problem-solving, with a continuous improvement mindset.
- Knowledge of operational resilience and business continuity best practices is desirable.
If you're a confident team leader with a passion for delivering high-quality service within an admin function, then please apply now or email me on (url removed).
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Admin Team Leader in Glasgow employer: Search
Join a dynamic and supportive team in the heart of Glasgow City Centre, where your leadership skills will be valued and nurtured. With a focus on professional development and a hybrid working model, we offer a collaborative work culture that prioritises employee well-being and operational excellence. As an Admin Team Leader, you will have the opportunity to drive meaningful improvements while enjoying a competitive salary and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Team Leader in Glasgow
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Admin Team Leader role. Understand how to lead and motivate a team effectively, as well as the importance of operational excellence in administrative processes.
✨Tip Number 2
Brush up on your analytical skills, especially in interpreting management information (MI) and performance indicators. Being able to demonstrate your ability to analyse data and implement improvements will set you apart.
✨Tip Number 3
Prepare to showcase your people management experience. Think of specific examples where you've developed high-performing teams or improved team culture, as this is crucial for the role.
✨Tip Number 4
Network with professionals in the financial services sector. Engaging with others in similar roles can provide insights into best practices and may even lead to valuable connections that could help you land the job.
We think you need these skills to ace Admin Team Leader in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in leading administrative teams, particularly in professional services or financial environments. Use specific examples that demonstrate your people management and coaching skills.
Craft a Compelling Cover Letter:In your cover letter, express your passion for delivering high-quality service and your proactive approach to problem-solving. Mention how your leadership style aligns with fostering a positive team culture.
Highlight Relevant Skills:Emphasise your organisational and analytical skills in your application. Provide examples of how you've interpreted data to implement performance improvements in previous roles.
Showcase Continuous Improvement Initiatives:Discuss any continuous improvement initiatives you have led or been part of. Highlight how these initiatives enhanced operational efficiency and customer experience, as this is crucial for the role.
How to prepare for a job interview at Search
✨Showcase Your Leadership Skills
As an Admin Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated and developed team members to achieve high performance.
✨Highlight Your Analytical Abilities
Since the role involves producing and analysing management information, be ready to discuss your experience with data interpretation. Share specific instances where your analytical skills led to performance improvements or operational efficiencies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios where you've had to address inefficiencies or drive service improvements, and be prepared to explain your thought process.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've influenced stakeholders and collaborated across departments. Use examples that showcase your ability to negotiate and manage expectations effectively.
