Operations & Business Support Lead
Salary: £45,000 £50,000
£2000 retainer fee after 18 months
Location: Stratford (office-based with some site visits)
Contract: Full-time | 18 month fixed term with a view of permanent
Im currently working with a care provider to find an experienced Operations & Business Support Lead to support their senior leadership team and help keep everything running smoothly behind the scenes.
This is a really hands-on role where youll be involved in a bit of everything from referrals and compliance to HR support and property oversight. It would suit someone who enjoys being organised, keeping on top of detail, and making sure things are done properly.
The role
Youll be supporting the Director of Services & Operations, helping to make sure systems, processes, and compliance are all in place and working as they should.
The organisation provides supported accommodation and residential services for looked-after children and care leavers across several regions. While the role is based in the Stratford office, youll also visit services from time to time.
What youll be doing
Referrals & client contact
Acting as the first point of contact for new referrals
Managing referrals through to placement
Keeping records and reports up to date
Building good relationships with local authorities and other stakeholders
Operations & property support
Keeping track of property compliance and health & safety requirements
Making sure all documentation is up to date and ready for audits
Managing utilities, contracts, and general property records
Overseeing office supplies, equipment, and systems
Audits & compliance
Carrying out audits across files, properties, and processes
Making sure everything meets regulatory standards
Highlighting any gaps and helping put improvements in place
HR & workforce support
Supporting recruitment and workforce planning
Making sure safer recruitment processes are followed
Keeping HR records accurate and up to date
Assisting with payroll information each month
About you
Youve worked in a similar operations, compliance, or business support role (ideally in care but not essential)
You understand regulatory requirements (Ofsted knowledge would be a big plus)
Youre organised, thorough, and good at managing multiple tasks
Youre confident communicating with different people and teams
Youre proactive and comfortable working independently
Whats on offer
Salary between £45,000 £50,000
Full-time role with flexibility on permanent or long-term temp
A varied role where you can really make an impact
Supportive team and working environment
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