At a Glance
- Tasks: Join a 24/7 team ensuring top-notch service for core networks and systems.
- Company: Dynamic telecom company focused on innovation and teamwork.
- Benefits: Shift-based role with competitive pay and opportunities for growth.
- Other info: Flexible shifts, excellent team environment, and potential for career advancement.
- Why this job: Be part of a crucial team making a real difference in customer technology services.
- Qualifications: 5 GCSEs including English; telecom qualifications and ITIL experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Service Operation Centre (SOC) Support Technician
We are working on a role for our Client who is looking for a person who will work as part of a 24/7/365 team to ensure the effective Service Assurance of Core Networks and systems.
In addition, you will be supporting several key areas around the business including Customer Technology Services, Business Services and Network Services, among others.
- (This role is shift based, shift currently operates 7am-7pm and 7pm to 7am)
- Key Person Requirements
- Exceptional communication skills with verbal and written.
- A strong desire to learn from those around you.
- A real team ethos, with exceptional interpersonal skills.
- Basic level knowledge of MS applications.
- Full and clean driving licence is essential as this role requires visits to other buildings, using vehicles.
- Excellent customer facing skills. Professional interaction with both internal and external customers is always expected.
- Professional conduct always.
- Takes ownership and responsibility for what they do.
- Where they see improvements, they act.
- A can‑do and proactive approach to work. A team player is essential for this role.
- Flexible approach to working shifts.
- Making sure that at the beginning and end of each shift, they are transparent with any ongoing incidents.
Education / Qualifications
- Minimum of 5 GCSE's or equivalent - Grade A - B, must include English.
- May have started or obtained a recognised Telecoms qualification such as CCNA.
- 2 or more years working in a similar environment.
- Experience of ITIL Incident & Change Management.
- Have an ability to communicate clearly and professionally.
- Full clean driving licence.
- Desired Criteria
- Proficient using Service Now Change & Incident Management or similar platform.
- Knowledge of the telecoms industry.
- A self‑motivated individual but also an excellent team player but with ability to work with little or no supervision.
- Excellent time management skills. Being punctual is some we expect from everyone.
- Ability to multitask. Each team member will have multiple tasks to deliver daily.
- Experience of Shift Working.
The successful candidate will be required to undertake a Police/Security Check.
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Support Technician in Douglas employer: Search-Select LTD
Search-Select LTD is an excellent employer, offering a dynamic work environment on the Isle of Man where compliance and risk management are at the forefront of business operations. With a strong focus on employee growth and development, we provide opportunities for professional advancement while fostering a collaborative culture that values integrity and innovation. Join us to make a meaningful impact in a thriving industry and enjoy the unique advantages of working in a picturesque location.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician in Douglas
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Search-Select LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Search-Select LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Technician in Douglas
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Search-Select LTD:Your cover letter is your chance to shine! Tell us why you want to work at Search-Select LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Search-Select LTD!
How to prepare for a job interview at Search-Select LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
