At a Glance
- Tasks: Join a 24/7 team ensuring top-notch service for core networks and systems.
- Company: Dynamic telecom company focused on innovation and teamwork.
- Benefits: Shift-based role with competitive pay and opportunities for growth.
- Other info: Flexible shifts, excellent team environment, and potential for career advancement.
- Why this job: Be part of a crucial team making a real difference in customer technology services.
- Qualifications: 5 GCSEs including English; telecom qualifications and ITIL experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Service Operation Centre (SOC) Support Technician
We are working on a role for our Client who is looking for a person who will work as part of a 24/7/365 team to ensure the effective Service Assurance of Core Networks and systems.
In addition, you will be supporting several key areas around the business including Customer Technology Services, Business Services and Network Services, among others.
- (This role is shift based, shift currently operates 7am-7pm and 7pm to 7am)
- Key Person Requirements
- Exceptional communication skills with verbal and written.
- A strong desire to learn from those around you.
- A real team ethos, with exceptional interpersonal skills.
- Basic level knowledge of MS applications.
- Full and clean driving licence is essential as this role requires visits to other buildings, using vehicles.
- Excellent customer facing skills. Professional interaction with both internal and external customers is always expected.
- Professional conduct always.
- Takes ownership and responsibility for what they do.
- Where they see improvements, they act.
- A can‑do and proactive approach to work. A team player is essential for this role.
- Flexible approach to working shifts.
- Making sure that at the beginning and end of each shift, they are transparent with any ongoing incidents.
Education / Qualifications
- Minimum of 5 GCSE's or equivalent - Grade A - B, must include English.
- May have started or obtained a recognised Telecoms qualification such as CCNA.
- 2 or more years working in a similar environment.
- Experience of ITIL Incident & Change Management.
- Have an ability to communicate clearly and professionally.
- Full clean driving licence.
- Desired Criteria
- Proficient using Service Now Change & Incident Management or similar platform.
- Knowledge of the telecoms industry.
- A self‑motivated individual but also an excellent team player but with ability to work with little or no supervision.
- Excellent time management skills. Being punctual is some we expect from everyone.
- Ability to multitask. Each team member will have multiple tasks to deliver daily.
- Experience of Shift Working.
The successful candidate will be required to undertake a Police/Security Check.
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Support Technician in Douglas employer: Search-Select LTD
Search-Select LTD is an excellent employer, offering a dynamic work environment on the Isle of Man where compliance and risk management are at the forefront of business operations. With a strong focus on employee growth and development, we provide opportunities for professional advancement while fostering a collaborative culture that values integrity and innovation. Join us to make a meaningful impact in a thriving industry and enjoy the unique advantages of working in a picturesque location.
