At a Glance
- Tasks: Lead a dynamic team to enhance mortgage performance and customer service.
- Company: Join a forward-thinking mortgage distribution team focused on innovation.
- Benefits: Competitive salary, training support, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by driving excellence in mortgage services and coaching your team.
- Qualifications: Experience in mortgage management and a passion for team development.
The predicted salary is between 50000 - 65000 £ per year.
Our client seeks an experienced Mortgage Manager to join their Mortgage Distribution Team.
Key Responsibilities:
- Proactively drive mortgage and lending servicing performance and track MI to ensure that all personal and team performance measures exceed plan.
- Seek out new and innovative ways to simplify the business and challenge barriers in the mortgage and lending journeys working closely with the Product Team, Credit and mortgage sale teams.
- Take accountability for the performance of your team and all that they do, contributing to the successful delivery of 'Best in Class' standards whilst remaining within key operational performance parameters (service, sales and operational targets).
- Liaise with and support other frontline sales teams.
- Work between the Expat and Islands teams on varying sites, facilitating cross-training with a view towards team integration.
- Plan and prioritize work appropriately considering importance, urgency, customer and business impact.
- Manage and resolve escalated customer concerns and complaints.
- Manage various employee related concerns such as retention, absenteeism, morale, conflict resolution, employee grievances and under-performance in compliance with local disciplinary procedures and authority levels.
- Coach performance improvement of your team to achieve a high-performance culture under defined coaching scheme and through pro-active 1:1s and motivational sessions (including mid-year and year-end performance reviews).
Key Skills and Experience:
- Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers.
- Knowledge of UK and CIIOM Mortgage Environment: In depth experience of the Mortgage process.
- Ability to work in a high-volume, fast paced environment, with a track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change.
- Effective performance management, with the ability to give specific and detailed feedback to improve performance.
- Ability to coach others successfully to promote a culture that is highly engaging, encourages others to learn and influences their overall performance and personal development.
- Collaborative approach in their working style to engage with different teams and operations to gain the best outcomes for customers and staff.
Qualifications:
- To provide a highly professional service, candidates must have a willingness to undertake the training / study required in this role. i.e. candidates will be encouraged and supported to undertake any relevant Protection / Insurance qualifications.
- Excellent spoken and written communication skills.
- Leadership: Past working experience in a relevant role, i.e. managing a team is desirable but not essential with experience of developing yourself and others.
- Pipeline Management: Understanding MI pipelining will be a key part of this role.
Senior Mortgage Delivery Lead — Performance & People Coach in Douglas employer: Search-Select LTD
Search-Select LTD is an excellent employer, offering a dynamic work environment on the Isle of Man where compliance and risk management are at the forefront of business operations. With a strong focus on employee growth and development, we provide opportunities for professional advancement while fostering a collaborative culture that values integrity and innovation. Join us to make a meaningful impact in a thriving industry and enjoy the unique advantages of working in a picturesque location.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Mortgage Delivery Lead — Performance & People Coach in Douglas
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Search-Select LTD. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Mortgage Delivery Lead — Performance & People Coach in Douglas
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Search-Select LTD.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Search-Select LTD's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Search-Select LTD
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Search-Select LTD.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Search-Select LTD will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Search-Select LTD employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
