At a Glance
- Tasks: Manage client entities and support team operations with exceptional customer service.
- Company: Join a dynamic Client Administration Team in a leading firm.
- Benefits: Permanent position with opportunities for mentorship and professional growth.
- Other info: Ideal for those looking to grow in a supportive and engaging workplace.
- Why this job: Make a real impact while developing your skills in a collaborative environment.
- Qualifications: Experience in client-facing roles and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client seeks an Assistant Manager / Senior Client Administrator to join their Client Administration Team.
Summary
Take ownership of day-to-day management of client entities within your assigned portfolio.
Support the members of the team with day-to-day operations, demonstrating exceptional customer service and positive collaboration across peer teams and departments.
Ensure that company procedures are followed, risk is identified and escalated, and promote a positive working environment, performance and standards, working collaboratively with peers.
Key Responsibilities
- Take responsibility for the day-to-day administration of client entities and the team portfolio with the team manager, reporting to the team Assistant Manager (if applicable) and Manager.
- Provide structure for the time management of tasks and the use of diary/reminder/calendar systems, in accordance with departmental procedures.
- Perform senior checking of payments and control sheets to ensure quality assurance and compliance with procedures.
- Take responsibility for the transfer-in of new business to the team, coordinating with relevant internal departments.
- Take responsibility for the handover of new business to the team, coordinating with relevant internal departments.
- Ensure that all key client deadlines (including any deadlines which you may not be directly responsible for) in respect of client entities within your department are met.
- Prioritise regulatory deadlines and ensure compliance with CSP obligations for all clients within the team portfolio.
- Provide mentorship, support and guidance to junior staff and offer peer support to colleagues.
- Encourage collaborative working with all internal departments and cross‑team information sharing.
- Attend and take an active role in team meetings.
- Continuously assess risk of workload and raise matters of concerns in a timely manner in accordance with company procedures.
- Appoint as director on selected client entities where appropriate, alongside experienced directors, undertaking associated fiduciary, governance and statutory responsibilities as part of ongoing professional development.
Key Skills and Experience
- Desirable experience in e‑gaming.
- Previous experience working within a CSP.
- Previous governance experience.
- Client‑facing experience.
- Understanding of industry standards and regulatory requirements.
- Strong attention to detail.
- Team oriented and collaborative work style.
- Organisational and communication skills, both written and verbal.
- Adaptable to different situations and events.
- Stakeholder management – relationships with internal and external stakeholders.
- Workflow management.
- Decision making.
- Problem solving.
- Sector knowledge.
Location
Isle of Man
Contract type
Permanent
Job reference
- 16563
- #J-18808-Ljbffr
We think you need these skills to ace Assistant Manager / Senior Administrator in Douglas
Client Administration
Customer Service
Team Collaboration
Time Management
Quality Assurance
Regulatory Compliance
Mentorship
