At a Glance
- Tasks: Join a creative team handling customer orders and support in a dynamic publishing environment.
- Company: Award-winning independent publisher, the largest in art and craft books globally.
- Benefits: Enjoy competitive salary, 24 days holiday, profit share, and free lunches.
- Other info: Full training provided; great career growth opportunities in a vibrant office.
- Why this job: Be part of a friendly team and make a real impact in the publishing world.
- Qualifications: Confident communicator with attention to detail and a proactive attitude.
The predicted salary is between 25000 - 32000 £ per year.
Join an award-winning independent publisher as a Customer Service Operator. This hands-on role offers the opportunity to work across everything from order processing and customer support to sales administration, helping ensure the smooth day-to-day running of a busy and creative publishing business.
Our client is the largest specialist art and craft book publisher in the world. They are an award-winning, independent, friendly company, publishing an exciting range of titles on subjects ranging from patchwork to pottery and from watercolour to weaving. They supply books to a wide range of customers, from wholesalers to mail-order consumers.
About the Role
An opportunity has arisen for a dynamic Customer Services operator to join their team. The successful applicant will be a confident communicator with good attention to detail and a proactive attitude who is able to adapt and work in a varied and fast-paced environment. This position will involve general customer service duties from processing orders to assisting sales reps.
Responsibilities
- Processing orders and raising invoices on our commercial system
- Ensuring efficient dispatch of orders
- Answering phone & email queries
- Processing sales data
- General data input and day-to-day administration
- Creating and maintaining spreadsheets
- Occasional Accounts duties
- Anything else required to ensure the smooth running of the department
You’ll liaise with teams across the business, including Marketing, Sales, Warehouse, Accounts and Production. The role is a full-time permanent position with a competitive salary per annum, but part time can be considered for the right candidate. Full training will be given, this role will be based full time in the client's Tunbridge Wells office.
Benefits
- Competitive salary
- 24 days holiday, plus additional day awarded for every five years of service
- Profit share bonus
- Private health insurance
- Free lunch, tea and coffee provided
- Pension scheme
- Cycle to work scheme
- Free and easy parking
- Electric car charge point on site
- Walking distance to a mainline train station
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please.
Customer Service Operator in Southborough employer: Search Press
Join an award-winning independent publisher in Tunbridge Wells as a Customer Service Operator, where you'll thrive in a supportive and creative environment. With competitive salaries, generous holiday allowances, and unique perks like free lunches and a profit share bonus, this company prioritises employee well-being and growth. You'll have the chance to develop your skills while contributing to a dynamic team that values collaboration and innovation in the world of art and craft publishing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Southborough
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Operator, you'll need to be a confident communicator. Role-play common customer scenarios with friends or family to get comfortable with handling queries.
✨Tip Number 3
Be proactive during interviews. Don’t just wait for questions; ask insightful ones about the role and the team. This shows your enthusiasm and helps you stand out from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your skills and experience directly to the hiring team.
We think you need these skills to ace Customer Service Operator in Southborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative tasks you've handled. We want to see how you can fit into our creative publishing world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're excited about the role. Let us know how your proactive attitude and attention to detail will help keep our busy department running smoothly.
Show Off Your Communication Skills:As a Customer Service Operator, communication is key! In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, we want to see that you can connect with customers and colleagues alike.
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you get all the necessary information. Plus, it shows us you're keen to join our team at this award-winning publishing company!
How to prepare for a job interview at Search Press
✨Know the Company Inside Out
Before your interview, take some time to research the publishing company. Familiarise yourself with their range of titles and understand their target audience. This will not only show your genuine interest but also help you tailor your answers to align with their values and mission.
✨Showcase Your Communication Skills
As a Customer Service Operator, strong communication is key. Prepare examples from your past experiences where you effectively handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate well in a busy environment.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial, especially when processing orders and managing data. Be ready to discuss specific instances where your meticulous nature made a difference, whether it was catching an error or ensuring accurate data entry.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various customer service scenarios. Think about potential challenges you might face in the role and prepare your responses. This will show that you can think on your feet and adapt to the fast-paced environment.
