At a Glance
- Tasks: Handle customer queries, process orders, and support sales in a creative publishing environment.
- Company: Join an award-winning independent publisher known for its vibrant art and craft titles.
- Benefits: Enjoy competitive salary, 24 days holiday, profit share, and free lunches.
- Other info: Full training provided; flexible hours available for the right candidate.
- Why this job: Be part of a dynamic team and contribute to the smooth running of a creative business.
- Qualifications: Confident communicator with attention to detail and a proactive attitude.
The predicted salary is between 25000 - 32000 £ per year.
Join an award-winning independent publisher as a Customer Service Operator. This hands-on role offers the opportunity to work across everything from order processing and customer support to sales administration, helping ensure the smooth day-to-day running of a busy and creative publishing business.
An opportunity has arisen for a dynamic Customer Services operator to join their team. The successful applicant will be a confident communicator with good attention to detail and a proactive attitude who is able to adapt and work in a varied and fast-paced environment. This position will involve general customer service duties from processing orders to assisting sales reps.
Responsibilities- Processing orders and raising invoices on our commercial system
- Ensuring efficient dispatch of orders
- Answering phone & email queries
- Processing sales data
- General data input and day-to-day administration
- Creating and maintaining spreadsheets
- Occasional Accounts duties
- Anything else required to ensure the smooth running of the department
You’ll liaise with teams across the business, including Marketing, Sales, Warehouse, Accounts and Production. The role is a full-time permanent position with a competitive salary per annum, but part time can be considered for the right candidate. Full training will be given, this role will be based full time in the client's Tunbridge Wells office.
Benefits- Competitive salary
- 24 days holiday, plus additional day awarded for every five years of service
- Profit share bonus
- Private health insurance
- Free lunch, tea and coffee provided
- Pension scheme
- Cycle to work scheme
- Free and easy parking
- Electric car charge point on site
- Walking distance to a mainline train station
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please.
Locations
Customer Service Operator in Kent, Southborough employer: Search Press
Join an award-winning independent publisher in Tunbridge Wells as a Customer Service Operator, where you'll be part of a friendly and creative team dedicated to producing a diverse range of art and craft books. The company offers a competitive salary, generous benefits including 24 days holiday, private health insurance, and a profit share bonus, all within a supportive work culture that encourages employee growth and collaboration across departments. With full training provided and a location that boasts easy access to transport, this role is perfect for those seeking meaningful employment in a vibrant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Kent, Southborough
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Operator, you'll need to be a confident communicator. Role-play common customer scenarios with a friend to get comfortable with handling queries.
✨Tip Number 3
Be proactive during the interview. Ask insightful questions about the role and the team. This shows you're engaged and ready to jump in and contribute to the smooth running of the department.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Operator in Kent, Southborough
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer service role, so don’t be afraid to be yourself.
Tailor Your Application:Make sure to tailor your application to the Customer Service Operator role. Highlight your relevant experience and skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Search Press
✨Know the Company Inside Out
Before your interview, take some time to research the publishing company. Familiarise yourself with their range of titles and understand their customer base. This will not only show your genuine interest but also help you tailor your answers to align with their values and mission.
✨Showcase Your Communication Skills
As a Customer Service Operator, strong communication is key. Prepare examples from your past experiences where you effectively handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate well under pressure.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Think about common challenges in order processing or customer support and prepare your strategies for resolving them. This will highlight your proactive attitude and problem-solving skills.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you've ensured accuracy in previous roles, whether it’s through data input or managing orders. Mention any tools or methods you use to maintain high standards, as this will resonate well with the hiring team.
