At a Glance
- Tasks: Assist customers with savings accounts and provide exceptional service.
- Company: Join a supportive team in a hybrid working environment.
- Benefits: Enjoy competitive salary, bonuses, and health perks.
- Other info: Flexible working arrangements and opportunities for personal growth.
- Why this job: Make a difference by helping customers achieve their financial goals.
- Qualifications: Customer service experience and strong communication skills are key.
The predicted salary is between 25000 - 32000 £ per year.
Rewards
- Competitive salary + Annual Bonus
- Annual discretionary bonus
- Holidays increasing with service
- Employer pension contributions of up to 10%
- Hybrid and flexible working arrangements
- Private medical insurance
- Health and wellbeing support
- Discounted gym memberships
- Lifestyle reward scheme
Hours
- Full-time
- Hybrid working available following successful completion of training
The role of Customer Service Advisor
- Handling inbound customer enquiries relating to savings accounts and transactions
- Supporting customers with account maintenance, withdrawals, new account openings and ISA transfers
- Understanding customers' financial goals through meaningful conversations
- Recommending suitable products and services where appropriate
- Working closely with internal specialist teams to achieve the best outcomes for customers
- Resolving complaints professionally and providing additional support to vulnerable customers
- Delivering exceptional service while meeting quality, compliance and performance standards
- Identifying opportunities to improve customer experience and internal processes
The ideal Customer Service Advisor
- Previous customer service experience (telephone, face-to-face or another customer-focused environment)
- Excellent communication and listening skills
- A confident and professional telephone manner
- Strong empathy and the ability to adapt your approach to different customers
- The resilience to remain calm under pressure
- Good attention to detail and the ability to follow regulated processes
- A positive attitude with a willingness to learn and develop
Experience within financial services is beneficial but not essential.
Contract Type: Permanent.
Start Date: 24th August (Fixed).
Training: 2-3 weeks full-time at Head Office. Limited holiday or appointment flexibility during this period.
Interview Dates: Week commencing 20th July.
Qualification note: Applicants must have unrestricted right to work in the UK. Sponsorship is not available for this position.
Equal Opportunities
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor in Skipton employer: Search Hiredonline
At Search Hiredonline, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that prioritises employee well-being and growth. Our Remote Customer Service Advisors enjoy flexible working hours, comprehensive training, and the opportunity for permanent contracts, all while being equipped with the necessary tools to excel in their roles. Join us to be part of a team that values empathy and proactivity in delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Skipton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Search Hiredonline. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Search Hiredonline before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Skipton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Search Hiredonline:Your cover letter is your chance to shine! Tell us why you want to work at Search Hiredonline specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Search Hiredonline!
How to prepare for a job interview at Search Hiredonline
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
