At a Glance
- Tasks: Deliver exceptional customer service and handle complex enquiries with empathy and professionalism.
- Company: Join a growing financial services business in a supportive and collaborative team environment.
- Benefits: Competitive salary, hybrid working options, and comprehensive training for career progression.
- Other info: Dynamic role with opportunities for continuous learning and personal development.
- Why this job: Make a genuine difference to customers while building your career in financial services.
- Qualifications: Experience in customer service, strong communication skills, and emotional intelligence.
The predicted salary is between 36500 - 36500 £ per year.
- The rewards
- Competitive salary of up to £36,500 per annum
- Choice of 35, 37 or 40-hour working week
- Hybrid working after training, with 2-3 days working from home
- Modern offices in Leeds City Centre
- Comprehensive training and ongoing professional development
- Career progression opportunities within a growing financial services business
- Supportive and collaborative team environment
- A culture that values wellbeing, inclusion and continuous learning
- Hours
- 35, 37 or 40 hours per week available (between 8-5 Mon-Fri)
- Hybrid working available following successful completion of training (2-3 days working from home)
The role of Senior Customer Service Advisor
- Deliver exceptional customer service across multiple communication channels
- Handle complex customer enquiries with professionalism, empathy and care
- Take ownership of customer cases from start to resolution
- Build strong relationships with customers, understanding their individual needs and circumstances
- Work independently, managing priorities and making sound decisions within agreed guidelines
- Collaborate with colleagues and wider business teams to achieve the best outcomes for customers
- Support continuous improvement by identifying opportunities to enhance customer journeys and internal processes
- Maintain accurate records while ensuring compliance with financial services regulations and company policies
- Act as a positive role model, sharing knowledge and supporting less experienced colleagues where appropriate
The ideal Senior Customer Service Advisor
- Previous experience in a senior customer service role, ideally within financial services or another regulated environment
- Outstanding communication skills, both written and verbal
- Exceptional empathy and the ability to build trust with customers from all backgrounds
- High levels of emotional intelligence, allowing you to confidently manage sensitive or challenging conversations
- Strong adaptability and resilience, with the ability to respond positively to changing priorities and customer needs
- Excellent problem-solving and decision-making skills
- The ability to work independently while also being an engaged and supportive team member
- Strong organisational skills with excellent attention to detail
- Confidence using multiple systems and maintaining accurate records
Are you an experienced customer service professional with a passion for delivering exceptional customer experiences?
Do you thrive in a fast-paced financial services environment where empathy, professionalism and problem-solving are at the heart of everything you do?
We're looking for a Senior Customer Service Advisor to join our growing team in Leeds.
This is an exciting opportunity for someone who enjoys taking ownership of customer interactions, supporting colleagues, and making a genuine difference to customers during important moments.
As a Senior Customer Service Advisor, you\'ll be responsible for providing outstanding support to customers while handling a variety of complex enquiries.
You\'ll work both independently and collaboratively with your team to deliver excellent outcomes, ensuring every customer receives a professional, personalised service.
You\'ll be trusted to manage your own workload, make informed decisions, and contribute to a positive and supportive team culture.
We\'re looking for someone who combines excellent customer service skills with emotional intelligence and a genuine desire to help others.
If you\'re passionate about delivering exceptional customer experiences and want to build your career within financial services, we\'d love to hear from you.
Apply today and become part of a team that\'s committed to making a real difference for every customer, every day.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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Senior Customer Service Advisor in Leeds employer: Search Hiredonline
At Search Hiredonline, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that prioritises employee well-being and growth. Our Remote Customer Service Advisors enjoy flexible working hours, comprehensive training, and the opportunity for permanent contracts, all while being equipped with the necessary tools to excel in their roles. Join us to be part of a team that values empathy and proactivity in delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Search Hiredonline. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Search Hiredonline before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Advisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Search Hiredonline:Your cover letter is your chance to shine! Tell us why you want to work at Search Hiredonline specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Search Hiredonline!
How to prepare for a job interview at Search Hiredonline
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
