At a Glance
- Tasks: Make calls, coordinate with teams, and manage operational reports.
- Company: Join a dynamic team at Eurocentral with flexible working options.
- Benefits: Earn £12.82 per hour with a 37.5-hour week and remote work after training.
- Other info: Ongoing contract with opportunities for growth and development.
- Why this job: Be part of an exciting new project and develop your customer service skills.
- Qualifications: Confident communicator with Microsoft Office experience and a driving licence.
The predicted salary is between 26500 - 27500 € per year.
The rewards:
- £12.82 per hour
- 37.5 hour working week
- Flexible working from home once fully trained
- Hours: Monday to Friday, 9am–5pm or 10am–6pm (may change slightly as a new project)
- 1 weekend every 2 weeks once fully trained, with flexibility on rest day
- On-site for first 1–2 weeks of training
The role of Customer Service Administrator:
- Make outbound calls to drivers and managers regarding parcel volume risks
- Coordinate with stakeholders to resolve operational issues
- Communicate updates via email and phone
- Maintain and update Excel spreadsheets
- Prepare and send operational reports
The ideal Customer Service Administrator:
- Confident and professional telephone manner
- Ability to work in a fast-paced environment
- Experience using Microsoft Office packages, particularly Word, Excel, and Outlook
- Strong communication and organisational skills
- Driving licence and access to own vehicle required (Eurocentral is not easily accessible by public transport)
- Available immediately to start 26th May 2026
This is an ongoing contract role based in Eurocentral, joining a new project. You may be required to attend on-site training or team days as management require, even after the initial training period.
Customer Service Administrator employer: Search Hiredonline
As a Customer Service Administrator at our Eurocentral location, you will be part of a dynamic team that values flexibility and professional growth. We offer competitive pay, a supportive work culture, and the opportunity to work from home once fully trained, ensuring a healthy work-life balance. Join us for a rewarding career where your contributions are recognised and you can develop your skills in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research Eurocentral and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be making outbound calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with the kind of conversations you might have.
✨Tip Number 3
Brush up on your Excel skills! As a Customer Service Administrator, you'll need to maintain and update spreadsheets. Familiarise yourself with key functions and shortcuts to impress during any practical assessments.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows us that you're proactive and ready to jump into this exciting role!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with customer service and any relevant skills, like using Microsoft Office. We want to see how you can bring your unique flair to the role!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about the Customer Service Administrator role and how your skills match what we're looking for. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Use clear language and a positive tone to show us you’re the right fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Search Hiredonline
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with making outbound calls, coordinating with stakeholders, and maintaining Excel spreadsheets. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires a confident and professional telephone manner, practice your communication skills before the interview. You could even do mock calls with a friend to get comfortable. Highlight any previous experience where you've successfully communicated with customers or colleagues.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your time and tasks effectively. Think of examples from past experiences where you’ve juggled multiple responsibilities or resolved operational issues. This will show that you can thrive in a fast-paced environment, which is crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training process, or the new project you'll be working on. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
